Expense Reports
01-24-2008 | 10:26 AM
#11
Gets Weekends Off
Joined: Mar 2006
Posts: 1,409
Likes: 0
The new system could not be any more cumbersome if they tried. What a mess. I sent in my uniform receipt back in July which they claimed was never received. Try to send something in 7 months after the fact. Impossible.
01-24-2008 | 03:00 PM
#12
Line Holder
Joined: Oct 2006
Posts: 59
Likes: 0
I got a Crew Notification in December that $68 was being taken from my paycheck for my April 07 expense report. I checked into it and it was a mistake on their part; receipt was in the system. So I called and emailed and, after a couple days, was told that they could not stop the deduction so I would have to submit an "out-of-pocket" expense for $68 in a month I had extra bank money. When I asked what receipt I should use I was told to submit the original receipt from Apr.
So, the company makes a mistake and takes $68 from my paycheck (all their fault) and it's up to me to get it back in a month that I have extra bank money. And I am fairly sure that when I submit that receipt from Apr 07 for the $68 in the next few months, there won't be any problems... yea, right!
The expense system suxs and needs to be fixed!
So, the company makes a mistake and takes $68 from my paycheck (all their fault) and it's up to me to get it back in a month that I have extra bank money. And I am fairly sure that when I submit that receipt from Apr 07 for the $68 in the next few months, there won't be any problems... yea, right!
The expense system suxs and needs to be fixed!
01-24-2008 | 03:03 PM
#13
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Joined: Apr 2006
Posts: 4,304
Likes: 0
From: MD-11 Captain
I find the entire expense reporting system so cumbersome, that I've started calling them and keeping them on the phone to tutor me through each and every step ... I bet if we all did that they would make the system more user friendly!*? 
01-24-2008 | 05:33 PM
#14
Gets Weekends Off
Joined: Apr 2006
Posts: 675
Likes: 0
In a past life these folks were actually some of the most conscientious I dealt with. The problem usuallys stems from a vast amount of work done by an overworked group that also has auditours crawling down their knickers. The suggestion to call and leave a voice mail is a good one. Emails work well too.
01-24-2008 | 06:32 PM
#15
Gets Weekends Off
Joined: Oct 2006
Posts: 403
Likes: 0
From: 777 Capt
I couldn't agree more that the Fox system is cumbersome and not user-friendly. One thing that I do like however, is the ability to take a photo of your receipts, and upload them. MUCH easier than faxing or mailing them in.
01-24-2008 | 08:24 PM
#16
Gets Weekends Off
Joined: Aug 2006
Posts: 1,535
Likes: 0
From: 1559
There is an email address in the crew notification. Use it. It works, is much quicker and far less frustrating than trying to make contact through the phone. It's not like you aren't on the computer 24/7 anyway...cough...APC...cough... 
01-25-2008 | 07:36 AM
#17
Gets Off
Joined: Jan 2007
Posts: 688
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From: Nordskog Industries Field Technician
Ok Gents, I had the same problem for the October receipts. I called about 5 minutes ago (1029 MEM) and immediately got a human. This was after 3 emails with no response. She was very helpful and the report is now closed, and thankfully I'm not paying $880 for my hotel in DEL.
I know the system is flawed but these folks seem genuinely willing to help, and they are not the policy makers. Cooperate, Deviate, Graduate.
I know the system is flawed but these folks seem genuinely willing to help, and they are not the policy makers. Cooperate, Deviate, Graduate.
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