Expense Reports
 

I had the same problem with both travel and non-travel expenses in the last month. I finally got a hold of my auditor and she found that my receipts were there, and in the correct place. I'm at a loss like everyone else.


LTD :(

Yes. I've had the same problem.

Where do you find a phone number to talk to a human? I have had ZERO luck with my reports...

I don't know if they answer it, but there is a phone # included in the crew noifications that tell you that they don't have your reciepts.

they answer it, but only if it is during normal business hours!

There should be a name on the notification. Do an "Employee Lookup" on the Flight Ops web page and it will give you your auditors direct line. Leave a message. If they don't get back to you, you can also find who their manager is and his/her number as well. Call them if you don't get a response in a day or two. Sorry darlin"........

Send the audit guy an email with a cc to their manager.....Nothing like a little bad press to the boss to get things done.

Just a little background info. At one time the Company had over 20 auditors for a crew force of 3000+. Now, with the introduction of the numerous E-expense report systems, there are less than a handful. Expecting an immediate response may be optimistic. Sending them an email with your side of the issue... priceless.;)

For what it's worth, I've always found it much better to have the auditor in your corner instead of working the other side of the ring. Translation: Asking for their help with an audit issue was always better then telling them what they did wrong.:)

Phone number is in the ALPA Pocket Calender. Listed as Expense Reports (crew audit). then option 3, option 2
Every time I call if I do not get a human, they call me back the same day after leaving a message. I have always found the ladies to be very helpful. I usually do the fix online while I am talking to them, or they fix it for me while I am on the phone with them.