Connect and get the inside scoop on Airline Companies

Welcome to Airline Pilot Forums - Connect and get the inside scoop on Airline Companies

If this is your first visit, be sure to check out the FAQ. Join our community today and start interacting with existing members. Registration is fast, simple and absolutely free.


User Tag List

Post Reply
 
Thread Tools Search this Thread Display Modes
Old 10-26-2018, 08:20 AM   #1  
Administrator
Thread Starter
 
vagabond's Avatar
 
Joined APC: May 2006
Position: C-172
Posts: 7,716
Default Ryanair Defends Cabin Crew

Reuters October 26, 2018

Ryanair defended on Friday its handling of an incident in which a passenger shouted racist abuse at an elderly black woman, saying cabin crew had not been aware of the nature of his comments until after the flight.

British police opened an investigation after footage of the man's tirade went viral over the weekend, with the airline facing criticism because flight attendants moved the woman to a different seat and allowed the man to fly.

But in a statement, the Irish airline said cabin staff were at the time working on the assumption that they were dealing with an argument between two passengers, and did not know the man had used racist language.

"Ryanair's Spanish cabin crew were aware of an argument between these two passengers during the boarding process, but were not aware of ... racist comments that were made," Ryanair said.

"We again extend our very sincere apologies to this passenger for the regrettable, and unacceptable remarks that were made to her by an adjacent passenger," the statement said.

The company added that once it had seen the video, it immediately reported the racist abuse to Essex Police.

The man, who has not been identified, insulted the woman after complaining that she had inconvenienced him as he tried to reach his seat on the Barcelona to London flight a week ago.

Ryanair said cabin crew offered to move the woman to a seat adjacent to her daughter, which it said was normal procedure to defuse what they thought was a row between the passengers, and that she accepted the offer.

The woman was asked if she was "Okay" after she moved seats and she said she was, the statement said. (Reporting by Conor Humphries Editing by Helen Popper)
vagabond is offline  
 
 
 

 
Post Reply
 



Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


Related Topics
Thread Thread Starter Forum Replies Last Post
UPS 747 Dubai Final Report RealityCheck Safety 70 08-18-2013 04:04 PM
Passengers fume as sleepy crew delays flight Delta102 Hangar Talk 9 04-17-2007 07:12 PM
Substitution Buzzard Cargo 13 02-05-2007 06:22 AM
MEM midnight crew dismantled AUS_ATC Cargo 18 12-12-2006 07:22 PM


All times are GMT -8. The time now is 07:18 AM.