Frontier knows they deliver poor service and they have constructed their entire business model around failures that would otherwise harm the legacies. Sales continue, because, “What do you expect for a $20 ticket?” That’s what pax expect and that’s what F9 happily delivers. Kirby isn’t considering this in his comments. As long as F9 doesn’t kill people, there will always be demand for their service.

This is definitely true, but I think that our operation really isn't that bad. Obviously it's not a well oiled machine, but its not that far off from what the other airlines are doing.

Southwest, JetBlue and Spirit run a crap operation too. I flew on United during Christmas with the fam, and they canceled two of our flights, the 3rd was 3+ hours late, had broken wifi and the plane hadn't been catered so it had very limited food/ drink. And then we waited 1.5 hours for our bags. Not exactly impressive service for the huge price premium we paid

Frontier's biggest short coming presently is a lack of leadership. Between Brad banging the drum of mediocrity, management's apparent disconnect with day to day operations, and the daily dumpster fire that has been normalized, every single work group has a tremendous amount of apathy. "He, who has a why, can bear almost any how." We need leadership.

Let me tell you about the time my Delta flight waited 40 minutes on the ramp for their gate to open up AT ATL........ yeah. happens everywhere. But when you have more than 200 planes, a ton of gates, employees, etc, you can afford to fix these operational kinks before they get so bad and cause 2-4+ hour delays usually. When a lean operation is ran, things tend to build up real quick.

Happened once at DL, happens every trip at F9

I see a semi weekly state of the union video from BB and a video telling you the proper way to land by BL aren’t cutting it.

You make a fair point and I tend to agree that if we had happier employees we would be dominating but that’s tough to quantify and tough to prove. Generally though I look at financial results to determine whether new leadership is needed. Looking forward to Feb 8th.

It's also possible that the FAA can tell an airline that they can't take delivery of any more aircraft or operate them until the airline gets is stuff together. Thats another possibility. I don't see it with Frontier as the operation has been pretty good as far as completion factor goes. Once you start making national news is when the FAA will take a harder look at the operation.

Yeah.... we are a long ways from that.

Take a look at how Allegiant was operating ten years ago and compare that to us today

Happened a couple of times in recent memory. Waiting on gates, or waiting on rampers. etc.

It is true it happens more here, but it doesn't just not happen at other airlines. Plus, I always get a kick out of Legacy guys when im jumpseating and listening to them complain about their airlines. Theres always stuff to complain about.

Much of this is correct - IF everything stays the same as it is. But when you factor in life (weather, pay scales increasing, ticket prices, etc) then it’s just a theory. Much of Kirby’s game is to use the media to send messages to the public. Not a bad marketing technique but it’s just a ploy.

Most companies go into debt to grow. F9 hasn’t really done that yet. There are many other ways in which F9 is inefficient and has capacity for increased revenue that aren’t even being discussed (like carrying cargo). Imagine if F9 decided to give a pay raise to AA 767 wages. It could be done and still turn a profit. Would anybody go to AA anymore?

Kirby is a smart man and knows this. He’s counting on others overlooking it.

My $0.02, United (and AA) are in trouble and are hemorrhaging market share every day.