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-   -   Sinking Ship? (https://www.airlinepilotforums.com/frontier/144068-sinking-ship.html)

DumboDrop 08-13-2023 10:47 AM


Originally Posted by Mooneyguy (Post 3682023)
i don’t disagree. We could be doing better and wall street knows it. The fact is though, franke hasn’t fired Barry. Franke owns this airline, IF he wanted changes made they would be made. The only obvious explanation is they are happy with where they are, Right now. I absolutely believe franke has something cooking in the back ground. He has a plan, and I don’t think Barry has a clue. He won’t be a part of it.

If you call waiting for the B6/NK merger to fail a plan, well i guess they do have a plan.

Stayontarget 08-13-2023 10:58 AM

I would argue the profit margins are better at the legacies currently because they have a premium product that they can charge more per seat for. You can only charge so much for a redeye seat to CLE but a first class seat to Europe will command a premium currently. Not exactly an apples to apples comparison on business models when looking at profit margins.

Dragonslayer69 08-13-2023 11:10 AM


Originally Posted by Stayontarget (Post 3682070)
I would argue the profit margins are better at the legacies currently because they have a premium product that they can charge more per seat for. You can only charge so much for a redeye seat to CLE but a first class seat to Europe will command a premium currently. Not exactly an apples to apples comparison on business models when looking at profit margins.

Most people are upgraded to first class. They don’t purchase that seat. It’s a reward for loyalty. That’s where the profit comes in. Repeat customers.

Mugatu 08-13-2023 01:11 PM

This place stinks, but it ain’t sinking.

madmax757 08-13-2023 01:39 PM


Originally Posted by Mugatu (Post 3682158)
This place stinks, but it ain’t sinking.

It would be interesting to know how much more the profit would be if we were run properly. All the cancelled flights, multiple cross country repo flights in empty airplanes daily, and all the MX issues and ground damage. I heard we ruined another engine with a ground air hose in CLE? I know someone is gonna say we have insurance for this, but how much is our premiums from all our tail strikes cost.

I bet the bottom line would be upwards of 12%.

ToddChavez 08-13-2023 05:03 PM


Originally Posted by madmax757 (Post 3682168)
I heard we ruined another engine with a ground air hose in CLE?

That's affirmative. And it was as much the station's fault as it was the flight crew. The ground cart was wayyyyy inside the safety box, so close that the engine stopped less than 2 feet from the ground air cart. It is mind blowing to me how careless some guys operate, knowing full well this is Frontier Airlines. It is the same braindead idiots who will sit with #1 running at the gate waiting for ground power to be hooked up.

Andy 08-13-2023 05:25 PM


Originally Posted by Dragonslayer69 (Post 3682080)
Most people are upgraded to first class. They don’t purchase that seat. It’s a reward for loyalty. That’s where the profit comes in. Repeat customers.

Free upgrades to first class are domestic only. For international, one either pays with cash, miles, or for higher status frequent flyers there are certificates. Certificates are extremely hard to use; miles are hard to use unless you travel low season. But there's very little low season anymore.

Here's how it works at United: https://thepointsguy.com/guide/ultim...ited-airlines/
Both my wife and I had decent status one year (Platinum) and got some of their PlusPoints. We tried to use the PlusPoints multiple times as Platinums but most of them eventually expired unused.
Tickets in F have been cheap enough over the last few years that many just buy discounted F tickets.

spooldup 08-13-2023 06:23 PM

EVERY single one of my friends says they would fly Frontier all the time if we operated better(on time, less cancellations, no 4hr delays every day) and had better customer service. They love everything about us. But between yanking people's money for bags willy nilly, gate agents who treat customers horrificly, no phone lines, canceled flights, and poor management of just everything, it is a mess.

If this place ran smoothly and the company just put a little more money upfront, our product would absolutely skyrocket. There is a reason Southwest is as big as they are, look what happened to them in recent years with their decline in their original "plan".

hercretired 08-13-2023 07:39 PM


Originally Posted by spooldup (Post 3682275)
EVERY single one of my friends says they would fly Frontier all the time if we operated better(on time, less cancellations, no 4hr delays every day) and had better customer service. They love everything about us. But between yanking people's money for bags willy nilly, gate agents who treat customers horrificly, no phone lines, canceled flights, and poor management of just everything, it is a mess.

If this place ran smoothly and the company just put a little more money upfront, our product would absolutely skyrocket. There is a reason Southwest is as big as they are, look what happened to them in recent years with their decline in their original "plan".

So, what you are saying, is the following needs improvement

On time
Less Cancellations
No 4-hour delays
better customer service
no phone lines
poor management of everything

(besides that, "they love everything about us" ---- what is left? painted tails? the onboard food? fast cabin wi-fi? )

Barry operates under the Wal-Mart rule. It simply does not matter if 20 customers step on spilled slurpees in Aisle 4, or find out that their twin-pack of Oreo Cookies is out of stock, and storm out of the store in disgust. It just does not matter.

10 minutes later, 20 more customers will walk in.

Frontier, like Wal-Mart, is never going away. However work is needed in the pilot pay front, and yes, general company management needs improvement.

madmax757 08-13-2023 08:18 PM


Originally Posted by ToddChavez (Post 3682241)
That's affirmative. And it was as much the station's fault as it was the flight crew. The ground cart was wayyyyy inside the safety box, so close that the engine stopped less than 2 feet from the ground air cart. It is mind blowing to me how careless some guys operate, knowing full well this is Frontier Airlines. It is the same braindead idiots who will sit with #1 running at the gate waiting for ground power to be hooked up.

Heard the engine is a total loss and there are no spare NEO engines to be found anytime soon. I've always used the APU since I upgraded just out of a safety standpoint. Does any other airline do this procedure? There is so much FOD on our ramps anyhow.

TurboFanMan 08-14-2023 01:44 PM


Originally Posted by madmax757 (Post 3682305)
Heard the engine is a total loss and there are no spare NEO engines to be found anytime soon. I've always used the APU since I upgraded just out of a safety standpoint. Does any other airline do this procedure? There is so much FOD on our ramps anyhow.

FOD is a huge problem in ATL. Rampers are not interested in picking anything up. They are under staffed and over worked.

Andy 08-15-2023 01:33 AM


Originally Posted by hercretired (Post 3682299)
(besides that, "they love everything about us" ---- what is left? painted tails? the onboard food? fast cabin wi-fi? )

The awesome seat comfort (lots of padding), seat pitch, and great seat recline?

PositiveRate20 08-15-2023 11:56 AM


Originally Posted by spooldup (Post 3682275)
EVERY single one of my friends says they would fly Frontier all the time if we operated better(on time, less cancellations, no 4hr delays every day) and had better customer service. They love everything about us. But between yanking people's money for bags willy nilly, gate agents who treat customers horrificly, no phone lines, canceled flights, and poor management of just everything, it is a mess.

If this place ran smoothly and the company just put a little more money upfront, our product would absolutely skyrocket. There is a reason Southwest is as big as they are, look what happened to them in recent years with their decline in their original "plan".

This might as well say, “every single one of my friends says they would fly Frontier if it wasn’t Frontier”. The only thing anybody loves is the ticket prices. But for most, including your friends, the juice isn’t worth the squeeze.

spooldup 08-15-2023 12:16 PM


Originally Posted by PositiveRate20 (Post 3683149)
This might as well say, “every single one of my friends says they would fly Frontier if it wasn’t Frontier”. The only thing anybody loves is the ticket prices. But for most, including your friends, the juice isn’t worth the squeeze.

Well no duh we aren't a legacy....

I am talking about the brand. The animals. Greenest airline. cheap tickets. Easy get away trips.

but we cant even do any of that without screwing it up.

OscarRomeo 08-15-2023 05:35 PM


Originally Posted by spooldup (Post 3683156)
Well no duh we aren't a legacy....

I am talking about the brand. The animals. Greenest airline. cheap tickets. Easy get away trips.

but we cant even do any of that without screwing it up.

“America’s Greenest Airline” that doesn’t even recycle. If they could make more money by being the least green airline they would.

HSCompressor 08-15-2023 05:43 PM


Originally Posted by OscarRomeo (Post 3683301)
“America’s Greenest Airline” that doesn’t even recycle. If they could make more money by being the least green airline they would.

Hey watch your mouth. Tomorrow we get rid of paper releases. Saving the environment and getting sub 8 cent CASM. You’re welcome Mother Nature. You’ll see it in your upcoming profit sharing check.

nene 08-15-2023 06:14 PM


Originally Posted by Aero1900 (Post 3681902)
Not necessarily disagree with you but the stuff this place needs to change is fairly easy. Increase staffing at ticket counters, gate counters, bellow the wing, etc. Stop with the bag price harassment.

Those are easy fixes. The things that are hard to get right for an airline like cost structure, we have nailed. We operate at a lower cost structure with more fuel efficiency than any airline in history. If Frontier could clean up the operation, Increase staffing levels, stop treating the passengers so poorly, and then increase ticket fares a little, we could make an absolute killing.

Will our current management team do these things? I have no idea. Maybe they need to be flushed and get fresh blood in the office. I don't know, but this place has so much potential! Our 321NEOs with 240 seats coupled with the lowest cost structure in the industry has the potential to be a serious power house. Easy fixes could be made. In the right hands, this place could kill

Aren't they doing the opposite and getting rid of ticket counter agents and such?

Frontiers looking to get the pax who fly once every few years and happen to see their nonstop going their way.

Legacy carriers are looking to attract much more repeat traffic and especially the highest payers with lounges, perks and other amenities.

That's what's funny when people complain about bag fees at legacies, only the seldom fliers (who'd consider Frontier flight) are the ones paying that. All the other pax either have status, the Ccard or paid a fare which makes the baggage fee void.

Even at the legacies, it's like taxes, whereas like 10% of the pax pay 75% of the revenue.

crjflyer0023 08-15-2023 06:55 PM

yeah its a sinking ship. been here for a year and it sucks go to literally any other airline. Even a regional.

Stayontarget 08-15-2023 08:49 PM


Originally Posted by crjflyer0023 (Post 3683351)
yeah it’s a sinking ship. been here for a year and it sucks go to literally any other airline. Even a regional.

Regional?! What terrible short sighted advice.

Airhoss 08-16-2023 04:01 AM


Originally Posted by ERAUAV8R (Post 3679718)
stock price means nothing. We have lots of planes and cheap tickets. Plus word of mouth is our best advertisement. The planes are new and our destinations are good. As long as the weather behaves and doesn’t storm much. It’s a rough time in the industry for everyone.

Interesting, do you work at F9? Because you hand out free advice and act like you work at United too..

CaseTractor 08-16-2023 05:01 AM


Originally Posted by madmax757 (Post 3682305)
Heard the engine is a total loss and there are no spare NEO engines to be found anytime soon. I've always used the APU since I upgraded just out of a safety standpoint. Does any other airline do this procedure? There is so much FOD on our ramps anyhow.

I thought coming in with an engine running and keeping it running until ground power was a very unusual procedure at any airline and only used when APU or APU GEN is out. Never with a perfectly operable APU turned off.

I can’t imagine this being a normal thing anywhere, is it at F9? The risks are just too high for FOD, or personal injury or death for a few gallons of fuel and APU cycles. Especially if half the jets are doing it one way and the other half the other, station ops personnel can and do make mistakes. BHM had a bad one not long ago.

spooldup 08-16-2023 05:16 AM


Originally Posted by crjflyer0023 (Post 3683351)
yeah its a sinking ship. been here for a year and it sucks go to literally any other airline. Even a regional.

Why aren't you gone then? Hope you get a call from a legacy or you are gonna have Suuuuuuuuuuuch a bad time for the rest of your career *eye roll*

dracir1 08-16-2023 07:57 AM

Did we just top 50% on time departures yesterday?

Haven’t seen that in a while (ever)…things are lookin up.

This is a joke peoples

MOARdrag 08-16-2023 11:15 PM

Still haven’t hit one summertime metric yet

spooldup 08-17-2023 01:45 AM


Originally Posted by MOARdrag (Post 3683828)
Still haven’t hit one summertime metric yet

You couldn't be more wrong, our metrics have been great... We hit the MBR 3-4 times I think since June.

Rhdicjkwso 08-17-2023 08:57 AM


Originally Posted by Airhoss (Post 3683420)
Interesting, do you work at F9? Because you hand out free advice and act like you work at United too..

He doesn’t work at either. He’s a Riddle aviator obviously.

Airhoss 08-17-2023 10:55 AM


Originally Posted by Rhdicjkwso (Post 3683998)
He doesn’t work at either. He’s a Riddle aviator obviously.

I doubt that too. He’s a troll, hard stop..

Stayontarget 08-17-2023 11:26 AM


Originally Posted by spooldup (Post 3683831)
You couldn't be more wrong, our metrics have been great... We hit the MBR 3-4 times I think since June.

Hold the phone…we actually cancelled less than 1% yesterday. Things are looking up!

Just disregard the fact that we flew 15% less flights that day.

spooldup 08-17-2023 12:03 PM


Originally Posted by Stayontarget (Post 3684095)
Hold the phone…we actually cancelled less than 1% yesterday. Things are looking up!

Just disregard the fact that we flew 15% less flights that day.

We actually had some of the highest percentages I have seen so far this summer yesterday.

high head starts, high completion. But somehow our on time departure and arrival was like 40 and 50%???? Says something about our 45 min turns and contract employees...

BiffleBalls 08-17-2023 06:26 PM


Originally Posted by MOARdrag (Post 3683828)
Still haven’t hit one summertime metric yet

Watching them move the goal posts for the contest that nobody was going to win, and then have to move them a couple more times has been entertaining. What are they giving out? Miles? The only miles any body wants is the distance they can get from the next daily disaster a fabulous Frontier Airlines.... A Tic Tok sensation! So I hear...

spooldup 08-19-2023 09:32 AM


Originally Posted by BiffleBalls (Post 3684329)
Watching them move the goal posts for the contest that nobody was going to win, and then have to move them a couple more times has been entertaining. What are they giving out? Miles? The only miles any body wants is the distance they can get from the next daily disaster a fabulous Frontier Airlines.... A Tic Tok sensation! So I hear...

True.

but to be fair, I have some friends with access to Delta and United performance, theirs are also in the gutter, just not as bad as ours MOST of the time.

hercretired 08-19-2023 10:14 AM


Originally Posted by spooldup (Post 3685060)
True.

but to be fair, I have some friends with access to Delta and United performance, theirs are also in the gutter, just not as bad as ours MOST of the time.

what performance is "in the gutter" over at DAL and UAL ?

https://ir.delta.com/news/news-detai...s/default.aspx

most recent quarter:


Delivered highest quarterly revenue and profitability in Delta's history
...in HISTORY

spooldup 08-19-2023 10:33 AM


Originally Posted by hercretired (Post 3685084)
what performance is "in the gutter" over at DAL and UAL ?

https://ir.delta.com/news/news-detai...s/default.aspx

most recent quarter:



...in HISTORY

Just because they had record profits, doesn't mean their on time/cancellations/etc were perfect... Ours are way worse, but we can't act like the legacies are just immune to any issues we also deal with (ours just hurt more because of our poor ops in the first place)

hercretired 08-19-2023 11:37 AM


Originally Posted by spooldup (Post 3685091)
Just because they had record profits, doesn't mean their on time/cancellations/etc were perfect... Ours are way worse, but we can't act like the legacies are just immune to any issues we also deal with (ours just hurt more because of our poor ops in the first place)

At the end of the day, profits pays the light bill. Not the other way around. Flying a half-full airplane with "on time arrival" and "happy gate agents with a smile" is warm and fuzzy but means nothing if there is no profit.

PilotBases 08-19-2023 11:45 AM


Originally Posted by spooldup (Post 3685060)
True.

but to be fair, I have some friends with access to Delta and United performance, theirs are also in the gutter, just not as bad as ours MOST of the time.

That’s not even close to true
https://www.transportation.gov/sites...023%20ATCR.pdf

spooldup 08-19-2023 11:57 AM


Originally Posted by PilotBases (Post 3685115)

Maybe I suck at looking at numbers, but we are not very far behind a lot of carriers in many categories.

Yabadaba 08-19-2023 03:47 PM

Those numbers are from April.

dracir1 08-20-2023 10:24 AM


Originally Posted by spooldup (Post 3685122)
Maybe I suck at looking at numbers, but we are not very far behind a lot of carriers in many categories.

According to the report, our on time arrival #s are below average. We are, at best, 7th out of 10. When you say not far behind...

TooMuchTime 08-22-2023 07:21 AM


Originally Posted by UpwardInflow (Post 3679702)
What say the masses?

Biffle is selling his shares to make us more affordable for United to buy us. 100% certain.

ERAUAV8R 08-22-2023 07:53 AM


Originally Posted by TooMuchTime (Post 3686374)
Biffle is selling his shares to make us more affordable for United to buy us. 100% certain.

ER is buying us. They’ll use frontier to secure jobs for all graduates and then say they have 100% job placement. Thus causing enrollment to skyrocket


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