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Airline Pilot Central Forums (https://www.airlinepilotforums.com/)
-   Hangar Talk (https://www.airlinepilotforums.com/hangar-talk/)
-   -   How do you react to passengers claiming there is something wrong with the airplane (https://www.airlinepilotforums.com/hangar-talk/35049-how-do-you-react-passengers-claiming-there-something-wrong-airplane.html)

rickair7777 01-01-2009 08:01 PM
Originally Posted by KC10 FATboy (Post 528917)
Yesterday, I had a female ask the FAs if she could speak to the pilots before we departed. Before we closed up, she came up and explained to us that she was a "very nervous flyer" and wanted to ask us some questions. Specifically she wanted to know;

1. How much sleep we both had the night before and if we had been drinking
2. How long we've been flying airplanes and our backgrounds
3. What the weather was for takeoff and landing and how we felt about that

Although she asked very detailed questions, she is the third person this year to ask me questions similarf to this before flying.

-Fatty
Boy, she would have needed to be VERY respectful if she was going to ask me #1. I would have probably told her to pound sand...

dojetdriver 01-01-2009 09:02 PM
Originally Posted by normajean21 (Post 528042)
my father is captain of 75 76 and been with american for 20 years and is more than capable of telling me every possible emergency in the book (not in reality) and im about to start on my instrument but for some reason i still have that small amount of fear in my belly that this could be the day i bite it.
Originally Posted by normajean21 (Post 518958)
I'm 22, and I would be a senior in college right now if I would have stayed there. I'm a full time flight instructor now, so I don't really have the time to go back to school.
Originally Posted by blastoff (Post 519273)
:confused:
Yeah dude, no kidding :confused:

jedinein 01-02-2009 07:24 AM
Originally Posted by KC10 FATboy (Post 528917)
Yesterday, I had a female ask the FAs if she could speak to the pilots before we departed. Before we closed up, she came up and explained to us that she was a "very nervous flyer" and wanted to ask us some questions. Specifically she wanted to know;

1. How much sleep we both had the night before and if we had been drinking
2. How long we've been flying airplanes and our backgrounds
3. What the weather was for takeoff and landing and how we felt about that

Although she asked very detailed questions, she is the third person this year to ask me questions similarf to this before flying.

-Fatty
Ask her to show her identification. An FAA Inspector is supposed to do that when requested. :cool:

withthatsaid182 01-03-2009 03:24 PM
Passenger: "This is the smallest plane i've ever been on!"

Us: "It's also very dangerous..."

or

"Only the good pilots get to fly the big planes"

TPROP4ever 01-03-2009 03:45 PM
you have got to watch out for thoe private pilots onboard also. We had a (be-1900) crew, that recieved a letter of investigation because this genius called in saying they didnt do the magneto check or engine run ups prior to take off. Now of course the FAA and our airline got a good chuckle over this Einstien, but the FAA must investigate all claims regardless, so it becomes a hassle. I hope that moron is on here reading this (those newbies ussually are) so he'll learn a lesson about how stupid he was to do that..Hope he never flys anything but a 152 for Gods sakes.

dojetdriver 01-03-2009 03:48 PM
Originally Posted by withthatsaid182 (Post 530121)
Passenger: "This is the smallest plane i've ever been on!"
Oh yeah? You should see the paycheck. NO, I don't respond with that, but it's usually one of the silent responses.

TPROP4ever 01-03-2009 03:48 PM
Originally Posted by TPROP4ever (Post 530128)
you have got to watch out for thoe private pilots onboard also. We had a (be-1900) crew, that recieved a letter of investigation because this genius called in saying they didnt do the magneto check or engine run ups prior to take off. Now of course the FAA and our airline got a good chuckle over this Einstien, but the FAA must investigate all claims regardless, so it becomes a hassle. I hope that moron is on here reading this (those newbies ussually are) so he'll learn a lesson about how stupid he was to do that..Hope he never flys anything but a 152 for Gods sakes.
And this is why even though most of us love to answer questions for new pilots, most 1900 capt's now just ignore them and shut the cockpit curtains(doors).

proskuneho 01-03-2009 06:20 PM
Originally Posted by TPROP4ever (Post 530128)
you have got to watch out for thoe private pilots onboard also. We had a (be-1900) crew, that recieved a letter of investigation because this genius called in saying they didnt do the magneto check or engine run ups prior to take off. Now of course the FAA and our airline got a good chuckle over this Einstien, but the FAA must investigate all claims regardless, so it becomes a hassle. I hope that moron is on here reading this (those newbies ussually are) so he'll learn a lesson about how stupid he was to do that..Hope he never flys anything but a 152 for Gods sakes.
Basic FOI - Primacy. Those guys were taught the importance of a good runup in their training aircraft. Taking a second or two to remember "back in the day" when we were equally ignorant might give us the opportunity to quell the concerns of these people. Remember, they COULD choose to ride the bus like John Madden instead of flying and creating more jobs for us. I also wonder how many pilots that laugh at the "ignorant" questions got hired with 250 hrs TT and couldn't find their hind end with both hands. Hopefully experience and maturity can help each pilot to correlate passenger comfort/peace of mind with their job security. Be a diplomat. Your career may depend on it.

TPROP4ever 01-03-2009 06:35 PM
Originally Posted by proskuneho (Post 530216)
Basic FOI - Primacy. Those guys were taught the importance of a good runup in their training aircraft. Taking a second or two to remember "back in the day" when we were equally ignorant might give us the opportunity to quell the concerns of these people. Remember, they COULD choose to ride the bus like John Madden instead of flying and creating more jobs for us. I also wonder how many pilots that laugh at the "ignorant" questions got hired with 250 hrs TT and couldn't find their hind end with both hands. Hopefully experience and maturity can help each pilot to correlate passenger comfort/peace of mind with their job security. Be a diplomat. Your career may depend on it.
Quite frankly ,believe it or not ,I do agree with you, but you miss the point, You would think however uneducated, if a new pilot didnt understand somthing going on an airliner he was in, he might take a moment to ask, I always try to be polite when one asks if I have time after we deplane to answer some questions. But running to the Faa about it. All he did was cause some hassle for some pilots who did nothing wrong, and I dare say had he done it to you, you wouldnt have been diplomatic....

proskuneho 01-03-2009 07:29 PM
Originally Posted by TPROP4ever (Post 530225)
Quite frankly ,believe it or not ,I do agree with you, but you miss the point, You would think however uneducated, if a new pilot didnt understand somthing going on an airliner he was in, he might take a moment to ask, I always try to be polite when one asks if I have time after we deplane to answer some questions. But running to the Faa about it. All he did was cause some hassle for some pilots who did nothing wrong, and I dare say had he done it to you, you wouldnt have been diplomatic....
I see your point. Going to the FAA in ignorance is completely stupid. My point about being diplomatic was meant for those that laugh about or ignore passengers "dumb" questions or concerns.


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