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-   -   Log-in issue (https://www.airlinepilotforums.com/help-forum/74414-log-issue.html)

BoilerUP 04-20-2013 06:59 AM

Log-in issue
 
When I access APC (on two different computers), I get a log-in screen which is unusual because I always click "remember me".

When I enter my username and an incorrect password, I get a page with gibberish on it.

When I enter my username with correct password, I get a "incorrect password message, this is your 1st of 5 attempts" screen....but it actually does log me on where I can access the site.

Whats the deal?

Cubdriver 04-20-2013 11:12 AM


Originally Posted by BoilerUP (Post 1394940)
When I access APC (on two different computers), I get a log-in screen which is unusual because I always click "remember me".

This function uses cookies I believe, having more to do with a browser than this website. Try fiddling with security settings and maybe use another browser to see if that solves it.


...When I enter my username and an incorrect password, I get a page with gibberish on it.
A screen grab might help. Use a photo host, or an easier way is to append it to a post if it is a small photo file.


...When I enter my username with correct password, I get a "incorrect password message, this is your 1st of 5 attempts" screen....but it actually does log me on where I can access the site...
This one mystifies me because after successful login it takes us to the same page we were when we logged on the first time, a topics screen, not a login message screen. You are sure you have not changed your password (you would know), and it is still generating failed login messages? And it does not go to a forum topics screen when it does this?

EatMyPropwash 06-24-2013 09:28 PM

I'm having this exact same issue. NOTHING on my computer has changed in the past 2 years. I login, click "Remember Me", it tells me I've used X of 5 attempts, but while on that page I click "Airline Pilot Forums" with the error message displayed, and in the upper right corner it shows a successful login. Everytime I leave the site, it logs me off, and when I go to login the # of attempts keeps going up, 2 of 5, 3 of 5, 4 of 5, etc... What gives? Any clues?

N9373M 06-25-2013 01:49 AM

Are you using IE?
 
I've been bitten by the friendly Micr$oft upgrade to IE 10 several times. If yes you could:

1. Try Compatibility mode
2. Back off to IE 9 (google fu will tell you how - I can't remember)


Recommendations:
Install CCLeaner and tell it to keep the APC cookies
Use something other than IE (Firefox, Chrome ,etc)

satpak77 06-25-2013 06:19 AM

chrome is your friend

Cubdriver 06-25-2013 08:10 AM

One of our IT guys told me the software is set to log users off after 15 minutes of inactivity, this would happen no matter what else happens. I believe "Remember Me" is just a cookie kept on your computer that fills the login form fields, it does and cannot keep anyone logged on past 15 minutes.

The "You have used X out of 5 attempts" messages are to keep crooks from hacking our accounts by making automated password guessing impractical or impossible. The system locks the suspect account for a few minutes each time you reach 5 tries, I think it is 15 minutes. It should then reset to zero tries.

Again, if you are getting bizarre behavior somehow or other, it really helps IT if you can post a screen grab of the issue and include the browser brand and version, what happens when, and what ever else you think may help them figure it out. Our IT guy changed recently and we may not get attention to these issues for a few weeks.

EatMyPropwash 06-26-2013 06:08 AM


Originally Posted by N9373M (Post 1434240)
I've been bitten by the friendly Micr$oft upgrade to IE 10 several times. If yes you could:

1. Try Compatibility mode
2. Back off to IE 9 (google fu will tell you how - I can't remember)


Recommendations:
Install CCLeaner and tell it to keep the APC cookies
Use something other than IE (Firefox, Chrome ,etc)

I have a mac, and I use Chrome, Safari, or FireFox.

EatMyPropwash 06-26-2013 06:11 AM


Originally Posted by Cubdriver (Post 1434429)
One of our IT guys told me the software is set to log users off after 15 minutes of inactivity, this would happen no matter what else happens. I believe "Remember Me" is just a cookie kept on your computer that fills the login form fields, it does and cannot keep anyone logged on past 15 minutes.

The "You have used X out of 5 attempts" messages are to keep crooks from hacking our accounts by making automated password guessing impractical or impossible. The system locks the suspect account for a few minutes each time you reach 5 tries, I think it is 15 minutes. It should then reset to zero tries.

Again, if you are getting bizarre behavior somehow or other, it really helps IT if you can post a screen grab of the issue and include the browser brand and version, what happens when, and what ever else you think may help them figure it out. Our IT guy changed recently and we may not get attention to these issues for a few weeks.

Well, if it kicks you off of "15 minutes of inactivity" then shouldn't I always be logged out when I walk away for that time or more? For almost 2 years I would just type in the address, hit enter, and walaa, no login required. I'll take a screen shot, and post it here in a sec...

EatMyPropwash 06-27-2013 06:34 AM

ALright... Been moving apartments, but here's the pics...

Here goes... So I put in my username/password, and hit submit and get this....

http://i1301.photobucket.com/albums/...ps9910bdd2.png

Then, I click on "Airline Pilot Central Forums" on the interactive link and it gives me this...

http://i1301.photobucket.com/albums/...ps56e8b937.png

Like I said... I can login, but it keeps giving me the "nope wrong information" schpeal...


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