Market Metrix, LLC, the leading provider of market research services for the hospitality industry, today announced the 2006 annual results of the Market Metrix Hospitality Index (MMHI). Based on 140,000 consumer interviews conducted from January through December 2006, Drury Inns, JetBlue Airways and Enterprise Rent-a-Car ranked number one in hotel, airline and rental car industry customer satisfaction, respectively.
Compared to 2005, hotel customer satisfaction for 2006 was unchanged at 82.1, slightly below the pre-9/11 customer-satisfaction score of 83. For 2006 Drury Inns led the way, improving 2.3 points to 91, but most of the industry did not show improvement. The only segment to advance was Midscale with food and beverage (+.5 to 79.4) led by Clarion Hotels & Resorts (+.9 to 80.4) and Holiday Inn Select (+.7 to 79.9). The luxury segment showed the biggest decline (-.7 to 86.4) with W Hotels (down 3.5 to 85.7) posting the largest drop.
The airline industry dropped .7 points to 78.5, its lowest score since the industry was rocked by 9/11. As airlines continue to struggle with labor contracts, bankruptcies and higher fuel prices, consumers feel they are getting less for their money. Industry leader JetBlue still rules the industry at 89.1. Spirit Airlines made the industry's biggest jump, improving nearly 6.1 to 81.6. Northwest Airlines, on the other hand, dropped 1.1 to 70.9, taking last place in the industry as it struggles with strikes and a Chapter 11 filing.


We rule...again.

 

Pound sand, Pintail.

 

I was about to say "Congratulations"...until that cocky comment.

 

As always your reply is so sophisticated, so insightful…
Wonder why YOUR airline didn’t win this award?

I know that you are just fuming. Not only are we successful , our customers love us and we are in control of our future.

Did I mention that we will hook up with Aer Lingus and more intl. carriers?

 

All, Gmans view and statements does not necessarily mirror that of the majority of pilots here at B6.

 

Gman, I see from your profile you used to fly the "Alpha" model of the C-172, cool. By the way, Error Lingus is the MESA of Europe. Good luck.

 

I think most people know that. I have several friends over at B6, and their attitudes don't come close to Gman's. For the rest of you there at B6, congrats.

 

Perhaps you are more selective of the people you count as friends than B6 HR is of hirees. Gman is pretty typical of all the B6 quackers I've encountered.

 

Yep, we're all a bunch of pompous jerks. I can't stand to be in the same room with myself.

 

hey gman...i guess you settled for jetblew...what happened to china?...i remember this post from you...u probably would be making more money in china making eggrolls than at jetblew...your first sentence says it all...


"I have seen the future and it looks like most US airlines aren't in it...

Looking for general information about working for a chinese airline, living there, taxes, finances anything...

Thanks,

Gman"