I was jumpseating back from training the other day, and an airtran gate agent wouldn't give me the jumpseat because she said i had to be in uniform to get the jumpseat at Airtran. Is this true? I was dressed nice and casual, kacki pants and nice dress shirt. I have jumpseated before without uniform, and so have many others I know. What is the deal? I just want to know for next time. Thanks.

 

This gate agent was incorrect. You do not need to wear a uniform. Business casual is OK. Let me know when and where and I'll contact our jumpseat committee.

 

Thanks RavenMach,

Many times Air Tran pilots have extended me the courtesy of their j/s.

Regards

 

Thank you RavenMach. I was in ATL going to DAB. I have not had any problems getting on Airtran before this. She "called" her manager and he or she even said, yes they have to be in uniform. Or that is just what she said because she didn't want to admit she was wrong.
But none the less, i too want to thank you for all the times i have jumpseated on Airtran. Makes life a lot easier hear in Daytona.

 

Quoting our manual:

Jumpseat riders (both cockpit and cabin) shall be in uniform or casual business attire ...

If this happens to you again politely ask the agent to allow you to speak with any cockpit crewmember so that they can reference the above given information and correct the agent.

 

More evidence of agents trying to attack pilot jumpseat benefits----which they don't (and NEVER will) have.

 

Easy now! I used to be a CSR. I did it for 6 years and then left to be a pilot. Education is the most important key. I can tell you from experience, there are a LOT of incompetent people out there. It used to drive me absolutely crazy how many people could not do the job correctly and used to fill passengers full of crap because they were not informed or were not capable of doing their job competently. Anymore it seems in our work culture, if you can pass a drug test and show up for work, you can keep your job. I guess accountability has gone by the wayside.

You absolutely should have asked to speak to the crew or tell that agent to make a call to someone else, or most of that stuff is in profiles on the computer. Explain that you have rode many times before dressed this way and unless something has recently changed, they need to check with the crew. Besides, I always had the attitude that it was the crew's final decision anyway even if they were dressed properly and had I.D.

 

or people with a chip on their shoulder.