We can do that? Is it in a compass document somewhere or just word of mouth?

for what it’s worth, the guy who invented the phone tree regretted ever doing it.

There was a screenshot going around back during SWA meltdown in 22 that they were on hold for like 8 hours or something...

Confirmed.

Normal ops at WN—if I have a question and they aren’t picking up, I route the phone call to report sick. They pick up real fast.

I saw over 20hrs on an FAs phone. For me I never called during that meltdown. Just took care of myself and coheart. It was brutal for the FAs

This is correct and what I mentor all my FO's to do. Especially when it comes to duty/rest issues. If scheduling doesn't answer in about 5 minutes don't spend your layover figuring out their problem. Email to duty manager with pertinent details and what time you will be leaving the hotel (this time should account for the fact your rest hasn't started until you finish this task) and if you need the pickup rescheduled. Get your required rest. Let them figure it out. Also with the email you have a paper trail that you tried to get it fixed as expeditiously as possible. Don't wait on hotels and don't wait on vans to the hotel. When the contract says self help, self help.

Compass/Operations/VIP CREW. You can program your phone using the “Hot Link” instructions. Definitely worth the one time effort.

have to update it every time your DECS password changes though (unless I’m doing something wrong?). Still worth it for sure.

Not if the root (first 4 characters) of your DECS password is always the same. Which I highly recommend.

AA - CS (crew scheduling, when you're currently not on a trip).. no wait
CT (crew tracking, while on a current trip)...no wait, unless DFW or CLT are getting sh*t on, then expect 5-15 minutes.

when I was at F9...it was a minimum of 20 minutes...and peak sh*ttiness....90 minutes plus...