DAL non-rev lost/late bag question.
08-20-2010 | 08:31 AM
#11
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Update on my case:
DAL sent the bags to Glasgow airport free of charge to me. I just picked it up from Glasgow airport.
According to LHR ops...the only difference between revenue and non-revs are: For revenue they deliver the bags to home/hotel/office. For non-revs, they deliver the bags to the nearest airport from your home/hotel/office.
The guidance on lost bags on non-rev policies is a bit confusing: It just says you'll have to pick it from the airport baggage desk. It does not say WHICH airport baggage service desk....the airport you arrived at or the airport near your address. I think different airport ops intepret this differently. If you're in LHR, you're in luck....they will send it to any airport in Europe.
Thanks for all the responses.
DAL sent the bags to Glasgow airport free of charge to me. I just picked it up from Glasgow airport.
According to LHR ops...the only difference between revenue and non-revs are: For revenue they deliver the bags to home/hotel/office. For non-revs, they deliver the bags to the nearest airport from your home/hotel/office.
The guidance on lost bags on non-rev policies is a bit confusing: It just says you'll have to pick it from the airport baggage desk. It does not say WHICH airport baggage service desk....the airport you arrived at or the airport near your address. I think different airport ops intepret this differently. If you're in LHR, you're in luck....they will send it to any airport in Europe.
Thanks for all the responses.
08-20-2010 | 08:40 AM
#12
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Cost. It is between $75-100 to deliver a bag. Since we paid nothing for the ticket, we are non contributing zeroes as far as getting bags delivered to us.
The problem I ran into a few months back is that your bags can end up in purgatory. I was traveling out of PIT-ATL and our bags didn't make the flight. They sat in PIT for three days because you have to get a file started for them to initiate a lost bag return. However, as a non-rev they don't do files. Ergo, my bags were stuck in PIT. I was getting so frustrated over the whole thing I nearly JS'd up to PIT to retrieve in person my lost bags. Finally after getting several managers involved were we able to get the bags sent to ATL. Total hassle.
The problem I ran into a few months back is that your bags can end up in purgatory. I was traveling out of PIT-ATL and our bags didn't make the flight. They sat in PIT for three days because you have to get a file started for them to initiate a lost bag return. However, as a non-rev they don't do files. Ergo, my bags were stuck in PIT. I was getting so frustrated over the whole thing I nearly JS'd up to PIT to retrieve in person my lost bags. Finally after getting several managers involved were we able to get the bags sent to ATL. Total hassle.
08-20-2010 | 09:50 AM
#13
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From: 88B - Loud Pipes Save Lives
The problem I see with this is that we no longer pay nothing for the seat. I now have to pay a yearly fee to sign my myself and anyone else I add to my privileges(wife, kids, parents). While I agree I am still getting a seat for almost nothing and its still an easy way to get around, its no longer free. When you make people pay for something, no matter how cheap, you now have a greater responsibility to them.
08-20-2010 | 09:52 AM
#14
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From: 88B - Loud Pipes Save Lives
Thats too bad. I worked much smoother for me here at LHR. I guess it depends from airport ops to airport ops. I wish we had more of a standard system so we know what to expect. Well....we're just non-revs. However....it is part of our employment package. Cannot let them treat it like $hit.
ATL can be brutal from the apathy shown by certain employees.
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