DL (and other pax carriers) ships you and your baggage for magnitudes less than UPS or FDX do per pound, and UPS and FDX provide way less than cognac and breadsticks for their packages to enjoy en route. Enjoy.

Of course, UPS and FDX are not in the pax customer service business, I guess you could argue they drive boxes first, and fly second?! It has been great reading about how everyone keeps making fun of the U.S. market of air travel, breadsticks and cognac. As an expat also myself, the level of service can't compare. I thought the discussion on government subsidies is where this should have gone?! How oil and hometown airlines get kickbacks whether oil, etc. Or is the over saturation of the free market the way to go? In the international business that is the airlines, I hope the U.S. can make some progress! Good luck everyone, and great discussion!

King Breadstick, Did you get turned down from Delta back in the day?

FWIW I never put my bags below when I DH. I've had 2 damaged beyond repair. A legacy of Ron Allen's divide and conquer strategy. The ramp rats probably mistook your bags as belonging to a DL pilot.

Just flew with a guy last week still fuming about a package UPS destroyed (with insurance), claim denied.

I believe the OP actually had good things to say about the customer service, but was quite put off about the lack of extra bread sticks and cognac. Seriously, this is quite out there; one could complain about anything like this and we could treat each and every complaint as a valid concern. Where to start? Well, after fixing the problem with bread sticks and cognac we could work on why each seat doesn't have an iPad / iPod / i-whatever charger. How about a mini-jack so you can plug your iPod into the entertainment system? But point out how idiotic these kinds of "suggestions on improving the product" are and you're accused of ignoring comments on bad customer service??? Give me a break.

I do hope you see the irony in what you wrote here after being one of the biggest southwest kool-aid people on this board....

Feel free to remain an ex-pat. Our company is profitable, employee relations are good, and I don't have anything to complain about. If you are dissatisfied with the service, you've got options. Most folks I talk to are very impressed with how Delta has improved and with the course we're setting.

You may want to compare the market cap & profitability of Delta relative to foreign carriers to understand just how much larger an operation Delta is.

Ya 80, got it! I would love to have made it to SW, but due to the lovely economy and industry, as a 7 year FO making 35 a hour, it was time for a change. We love it here and couldn't be happier and I enjoy a beer abroad with your Delta counterparts! With friends and family there, it would have been the only place I would have gone in the States. But again, moving abroad and seeing the operations and service that these other airlines run, I have been blown away this year. Again, if you want extra breadsticks and cognac, it is offered elsewhere. Good luck to you!

I have to agree, I was on a full fare ticket from Northwest Arkansas to DFW, and when I asked the FA for another Diet Coke, she said she was sorry she just ran out, only had Diet Pepsi. The outrage, I began a letter immediately. The FA came back appologetic and offered a snack. I asked for the almonds but all she had was trail mix. As you can see my flight just got worse from there.

I don't think anybody here is ignoring the issue. But what in the hell do you want us to do about it? You come on here throwing insults around like there is something we can do about it.. well guess what.. we can't. Any more than you can guarantee delivery by the little brown trucks when they say they are gonna arrive.. or that the driver isn't gonna leave the package where they have been told not to.. .and watch it floating down the canal... so **** and complain to somebody that can do something about your problem.