Trip Report American Eagle DFW-PIT
 

My parents were kept as hostages for 3 hours on Monday on a tarmac without food or water going from DFW to PIT the other day on the WORST airline I have ever flown on, Arrogance, apathetic to the customer..The seats on the 70 CRJ it was the dirtiest most uncomfortable POS I have flown on, it was a joke on all levels... Not angry about it, I just know where to spend my money next time...

Please, enlighten us, where will you spend your money next time? Did everyone make it to PIT safely? If so, then three hours on the 'tarmac' shouldn't be that bad. You are in a pilot's forum, so I won't go through the time or effort of explaining the reasons why they may sit for three hours, you should be able to figure it out. The reality is it could happen to any airline at any major hub. You're not going to find sympathy from many people hear.

May I interest you in a flame retardant suit?:D

I'll take you up on that.

NOT A FLAME I flew on AE on Sunday at 1215 Dept and my parents the next day at 12-1230 dept if you would like flight numbers Ill be happy to give them as well as receipts if you think this will help qualify how Sh*tty your company is. To add I guarantee I have more time, type ratings, and experience in 121 and 91 than you do...

Thanks for that report. We all really do care that you now hate Eagle. Really...we do. This is not sarcasm. In fact I bet anyone who reads this will stop flying on american eagle.

I don't work for Eagle, or any American affiliated regional, so call it what you wish. But you never answered my original question, where are you going to spend your money next time? Which airline has the miracle cure where this will never happen? I would like to know for my personal travels next time.

The "I have more time than you" is a little unnecessary, my point was if you are in the industry you should understand how this can happen. I'm not justifying crappy treatment, but the wait happens, and sometimes if you go back you will have to wait even longer or CX, but again, you obviously already understand this because as you informed me, you have more time/ratings/experience.

This could have happen on any carrier.. I'm sure the crew did their best to inform people what was going on. Keep in mind that they were stuck there too and was probably have less fun that you were. They could have been on duty from early in the morning and just wanted to get done.

This belongs on airliners.net. Since you have so much 121 time you are well aware of all the reasons you can sit on the ramp :rolleyes:

Sounds like a typical summertime or more like spring time for DFW with t-storms.