I need to make a complaint, but to whom?
08-11-2007, 11:24 AM
#41
Gets Weekends Off
Joined APC: Jul 2007
Position: ERJ CA
Posts: 299
Originally Posted by kalyx522
Who is ''SOC''? Were these incidents with the same airline that you fly for?
Sorry, not gonna apologize for Mesa today (haha). Though I'm not an a-lister.
08-11-2007, 02:36 PM
#43
Airport Hobo
Joined APC: Apr 2007
Posts: 844
You should be able to fill out a CCL form on EPIC and that might accomplish something. Or better yet, do that in addition to everything else. Either way that person needs to be reprimanded so they know that can't get away with something like that.
08-11-2007, 02:45 PM
#44
Chief Jeppesen Updater
Joined APC: Oct 2005
Position: Executive Transport Driver
Posts: 3,080
Must ride and get denied- call the chief pilot as the flight is closed out. Hopefully the plane will push back and depart in the amount of time that it takes the various channels to sort out the problem. Then the gate agent can explain why another flight in the system gets cancelled because of their arrogance.
08-11-2007, 03:03 PM
#45
Gets Weekends Off
Thread Starter
Joined APC: May 2006
Position: Student Pilot
Posts: 849
Originally Posted by flyandive
You should be able to fill out a CCL form on EPIC and that might accomplish something. Or better yet, do that in addition to everything else. Either way that person needs to be reprimanded so they know that can't get away with something like that.
08-11-2007, 03:14 PM
#46
Gets Weekends Off
Thread Starter
Joined APC: May 2006
Position: Student Pilot
Posts: 849
Originally Posted by ERJ Driver
by the way, that pic under your profile is a riot!!! what does the txt mean tho? "jealous"?
I guess in your situation it might have been easier to file complaints cuz it's all under the same system (if I understand correctly?) Although you would THINK that people working within the same system would be nicer to each other. For me it's an entirely different airline so I still have no idea who to contact on their end.
08-11-2007, 04:29 PM
#47
Airport Hobo
Joined APC: Apr 2007
Posts: 844
Originally Posted by kalyx522
OK uhm what does CCL form stand for and what is EPIC?? forgive my ignorance here I haven't been flying the line very long.
When I was an intern there I encountered and heard about a variety of jumpseat issues and it usually came down to the gate agent didn't know how to do it and some had the attitude "can you show me?" but many had the attitude "I don't know how to do it so therefore it can't be done." On one occasion I showed the gate agent how to process it and she said that she had no idea that what I did was possible and I told her that it was sent out to all the stations the previous month and she replied, "Yeah our manager is an a**hole, he doesn't tell us anything."
On our end there is usually nothing we could do about it then but we are able to sort it out later after much running around until we find somebody who knew what the problem was. We had some problems for a while with requiring passports for jump seating and an outstation denied a JetBlue pilot a boarding pass because he didn't have a passport and we got a call from one of JetBlue's chiefs and we were able to sort it out.
Either way I don't understand why some gate agents, even worse the supervisor, have to be so short and not even try to work the situation out.
08-11-2007, 04:32 PM
#48
Line Holder
Joined APC: Aug 2007
Position: CR7 FO
Posts: 44
Originally Posted by kalyx522
I just spoke to a friend... and he told me Delta (and Comair he guesses) isn't cass so we're not technically allowed to jump in the cockpit. (So no point in trying to contact anyone about the event.) He thinks I've been able to do it other times because some gate agents and pilots don't really care.. but advised me to just stop riding on Delta because this problem isn't rare.. which sucks for me because it would make my 2 leg/5 hr commute into a 3 leg/12 hr one. I checked this site and it says they ARE cass. Can anyone confirm?
Commuting doesn't need to be hard, and when out gate agents make it hard it eventually gets back to us when we try to get a ride elsehwere. You have every right to ask to speak to the Captain when you are at the gate. If they try to deny you, get their names and let them know you will be contacting the ALPA JS committee. We don't need anyone making our lives harder, let alone a gate nazi with an attitude.
Last edited by skyknight; 08-11-2007 at 04:38 PM.
09-27-2007, 07:40 PM
#49
Gets Weekends Off
Joined APC: Nov 2006
Position: B737, On Top
Posts: 433
I wouldn't take this Sh!t from no one. Esp. not from some stupid A$$ gate agent.
If I had witnessed this I would have said something.
We are NOT sby like everyone else. Obviously we have a higher priority!
Just check for yourself.
If you're not the aggresive type, just ask her who her supervisor is and write her A$$ up. But don't walk away with defeat written all over your face.
That just adds to the embarrassment
If I had witnessed this I would have said something.
We are NOT sby like everyone else. Obviously we have a higher priority!
Just check for yourself.
If you're not the aggresive type, just ask her who her supervisor is and write her A$$ up. But don't walk away with defeat written all over your face.
That just adds to the embarrassment
Originally Posted by kalyx522
To address some of the responses...
CRJflyer - I also witnessed something unpleasant at one of the F gates at PHL a month or so ago... this pilot needed to must ride I guess, and the gate agent was talking sarcastic and SO LOUD I heard her way on the other side of the boarding area.. ''MUST RIDE? WHAT IS A MUST RIDE? WHY DO YOU NEED A MUST RIDE? WHY? YOU NEED TO GO HOME? IT'S CALLED GOING ON STANDBY HONEY. LIKE EVERYONE ELSE.'' She was repeating this over and over. I couldn't hear the pilot at all because he was obviously trying to keep it down but this lady was talking down to him like mustriding was the most ridiculous thing she ever heard in her life.. and she was being so friggin loud everyone in the 50 yard radius could hear!! I honestly felt embarassed for the pilot.
paintcan - we don't have an alpa rep! hope the vote passes.
trackpilot - she wasn't the gate agent.. she was the gate agent's supervisor. that's why I asked who is the gate agent's supervisor's supervisor. the gate agent was kind of a jerk too, though not nearly as bad as his supervisor. and well... I don't think it's about being above or below someone.. in the end we're all minions working for the airlines.. why not treat each other with some courtesy? I'm kicking myself for taking it too.. but at the moment I was just like wth.....?? I mean there were pax sitting around literally a feet away, and I just didn't want to get into an arguing match with the supervisor when everyone can see and hear.
skyknight/blkflyer - it wasn't at CVG or JFK... the actual flight I was trying to get on was an ASA flight... but it read ''Comair'' next to the Delta logo on the check-in counter, and also on the gate agent's badge.
as for what actually happened.. I wasn't gonna post it cuz it's longwinded, but since you asked...
I was waiting to jumpseat home after work. After everyone had boarded, the gate agent wasn't calling me so I walked up and asked him if the jumpseat was still available and it was, but he told me ''you're not getting on, the flight is full and you're not eligible for the jumpseat.''
I asked him if he could check again, because 1. my airline is CASS and 2. I have been able to cockpit jumpseat before, on several different airlines including Delta mainline and ASA, AND just ONE week prior at another airport I was in the same situation - ASA's 70 seater was completely full and so the gate agent got me a seat in the cockpit.
He checked again and said no. Then he closed the flight and I watched the plane pull away.
For the next almost 2 hours I made all kinds of phone calls trying to figure out what was going on.. I'm pretty new and I hadn't encountered this kind of problem so far in my 1.5 months of commuting, so I had no idea what to do or even who to contact in this situation.
In the end I was able to confirm from my company that I was definitely in the cass system and all my passport info, etc. were valid. They even called up someone at a US Airways station and had them pull up my info and it came up fine... and since I was still at the airport I walked over to another gate (United) and asked the gate agent there if he could try pulling me up. It came up right away.
From this, the only thing you could conclude is that the trouble was on the Comair side, right? I don't know what was going awry on their computer but if he's not going to let me jumpseat on this flight, he wasn't going to let me jumpseat on the next two flights either so I wanted to try to resolve it. (Delta is the biggest carrier that goes to my home airport and I rely on them for commuting.) Plus a flight had been canceled in the morning and you know how that kills your chances.. it's a domino effect and the only way you're gonna get on a flight is if they let you sit up front.
So anyway the lady I spoke to at my company agreed.. since she had verified all my info for me and everything checked out fine she suggested maybe the gate agent was doing something wrong.. I wanted someone other than this gate agent to check the system again, but he was the only one working the two Delta counters. So I POLITELY asked if there was a supervisor I could speak to. My thinking was that maybe the supervisor could figure something out that the gate agent couldn't. I even made sure to talk to the gate agent in between flights so he wasn't swamped with work.
Ten minutes later the supervisor showed up and I was like ''Hi my name is So-and-so..'' but from the beginning she was irate and impatient.. and she simply went to the computer, and checked my info and repeated the same thing the gate agent said. So I was trying to explain to her what was going on.. like how my airline is CASS, and I just spoke to the people in my company they checked everything for me, I was able to jumpseat out of this very gate for the very same flight only two weeks ago, is there something that maybe wasn't being inputted correctly into the computer? and mind you, I was keeping my voice soft and polite this whole time because I didn't want to sound confrontational or attract any attention from the nearby pax.
That's when she raised her voice loudly for all to hear, ''You're not getting on this flight. I'm not going to let you get on this flight or any other flight in our system, and the CAPTAIN won't let you get on either. I'm not going to argue with you anymore. You're not eligible to get on the jumpseat. There is no way I'm going to even PRINT you a jumpseating pass, PERIOD.''
I wasn't even arguing with her! She had literally been there for like 3 minutes max when she spewed this crap about me arguing with her. It wasn't like we were standing there going back and forth, me insisting and demanding to get on or whatever. If I were a pax and heard what the supervisor was practically announcing to the entire concourse, I would've thought the pilot was trying to break some rules or some kind of criminal/terrorist trying to get on a flight and was being rightfully denied.
It wasn't really getting denied that upset me. I was able to jumpseat on another carrier (in the COCKPIT) later on in the day. I got home way later than I could've with Delta, and that carrier doesn't even have service to my home airport so I had to fly to another airport an hour and a half away and have someone pick me up at 1 AM... but I got home. And I mean I could understand if it was genuinely a problem she couldn't figure out and couldn't let me get on because of it.. fine. It was how that supervisor humiliated me. It was just so uncalled for. I wasn't being some dumb, stubborn or rude.. pilots can understand plain English at normal volume.
Anyway that's the sob story. So does anyone know how I can get the name and/or the contact info of this supervisor's supervisor? I doubt if it will make any kind of difference at all, but it'd just make me feel better to know that I did something about it.
CRJflyer - I also witnessed something unpleasant at one of the F gates at PHL a month or so ago... this pilot needed to must ride I guess, and the gate agent was talking sarcastic and SO LOUD I heard her way on the other side of the boarding area.. ''MUST RIDE? WHAT IS A MUST RIDE? WHY DO YOU NEED A MUST RIDE? WHY? YOU NEED TO GO HOME? IT'S CALLED GOING ON STANDBY HONEY. LIKE EVERYONE ELSE.'' She was repeating this over and over. I couldn't hear the pilot at all because he was obviously trying to keep it down but this lady was talking down to him like mustriding was the most ridiculous thing she ever heard in her life.. and she was being so friggin loud everyone in the 50 yard radius could hear!! I honestly felt embarassed for the pilot.
paintcan - we don't have an alpa rep! hope the vote passes.
trackpilot - she wasn't the gate agent.. she was the gate agent's supervisor. that's why I asked who is the gate agent's supervisor's supervisor. the gate agent was kind of a jerk too, though not nearly as bad as his supervisor. and well... I don't think it's about being above or below someone.. in the end we're all minions working for the airlines.. why not treat each other with some courtesy? I'm kicking myself for taking it too.. but at the moment I was just like wth.....?? I mean there were pax sitting around literally a feet away, and I just didn't want to get into an arguing match with the supervisor when everyone can see and hear.
skyknight/blkflyer - it wasn't at CVG or JFK... the actual flight I was trying to get on was an ASA flight... but it read ''Comair'' next to the Delta logo on the check-in counter, and also on the gate agent's badge.
as for what actually happened.. I wasn't gonna post it cuz it's longwinded, but since you asked...
I was waiting to jumpseat home after work. After everyone had boarded, the gate agent wasn't calling me so I walked up and asked him if the jumpseat was still available and it was, but he told me ''you're not getting on, the flight is full and you're not eligible for the jumpseat.''
I asked him if he could check again, because 1. my airline is CASS and 2. I have been able to cockpit jumpseat before, on several different airlines including Delta mainline and ASA, AND just ONE week prior at another airport I was in the same situation - ASA's 70 seater was completely full and so the gate agent got me a seat in the cockpit.
He checked again and said no. Then he closed the flight and I watched the plane pull away.
For the next almost 2 hours I made all kinds of phone calls trying to figure out what was going on.. I'm pretty new and I hadn't encountered this kind of problem so far in my 1.5 months of commuting, so I had no idea what to do or even who to contact in this situation.In the end I was able to confirm from my company that I was definitely in the cass system and all my passport info, etc. were valid. They even called up someone at a US Airways station and had them pull up my info and it came up fine... and since I was still at the airport I walked over to another gate (United) and asked the gate agent there if he could try pulling me up. It came up right away.
From this, the only thing you could conclude is that the trouble was on the Comair side, right? I don't know what was going awry on their computer but if he's not going to let me jumpseat on this flight, he wasn't going to let me jumpseat on the next two flights either so I wanted to try to resolve it. (Delta is the biggest carrier that goes to my home airport and I rely on them for commuting.) Plus a flight had been canceled in the morning and you know how that kills your chances.. it's a domino effect and the only way you're gonna get on a flight is if they let you sit up front.
So anyway the lady I spoke to at my company agreed.. since she had verified all my info for me and everything checked out fine she suggested maybe the gate agent was doing something wrong.. I wanted someone other than this gate agent to check the system again, but he was the only one working the two Delta counters. So I POLITELY asked if there was a supervisor I could speak to. My thinking was that maybe the supervisor could figure something out that the gate agent couldn't. I even made sure to talk to the gate agent in between flights so he wasn't swamped with work.
Ten minutes later the supervisor showed up and I was like ''Hi my name is So-and-so..'' but from the beginning she was irate and impatient.. and she simply went to the computer, and checked my info and repeated the same thing the gate agent said. So I was trying to explain to her what was going on.. like how my airline is CASS, and I just spoke to the people in my company they checked everything for me, I was able to jumpseat out of this very gate for the very same flight only two weeks ago, is there something that maybe wasn't being inputted correctly into the computer? and mind you, I was keeping my voice soft and polite this whole time because I didn't want to sound confrontational or attract any attention from the nearby pax.
That's when she raised her voice loudly for all to hear, ''You're not getting on this flight. I'm not going to let you get on this flight or any other flight in our system, and the CAPTAIN won't let you get on either. I'm not going to argue with you anymore. You're not eligible to get on the jumpseat. There is no way I'm going to even PRINT you a jumpseating pass, PERIOD.''
I wasn't even arguing with her! She had literally been there for like 3 minutes max when she spewed this crap about me arguing with her. It wasn't like we were standing there going back and forth, me insisting and demanding to get on or whatever. If I were a pax and heard what the supervisor was practically announcing to the entire concourse, I would've thought the pilot was trying to break some rules or some kind of criminal/terrorist trying to get on a flight and was being rightfully denied.
It wasn't really getting denied that upset me. I was able to jumpseat on another carrier (in the COCKPIT) later on in the day. I got home way later than I could've with Delta, and that carrier doesn't even have service to my home airport so I had to fly to another airport an hour and a half away and have someone pick me up at 1 AM... but I got home. And I mean I could understand if it was genuinely a problem she couldn't figure out and couldn't let me get on because of it.. fine. It was how that supervisor humiliated me. It was just so uncalled for. I wasn't being some dumb, stubborn or rude.. pilots can understand plain English at normal volume.
Anyway that's the sob story. So does anyone know how I can get the name and/or the contact info of this supervisor's supervisor? I doubt if it will make any kind of difference at all, but it'd just make me feel better to know that I did something about it.
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