QX is pretty quick. There are some new people in CS and they are actually nice but they are starting to grow some thick skin and get short with me. I will only wait about 5 minutes and then I hang up and if they want me to go on hold again I have them call me.

I do that with telemarketers, but I don't know why I never thought of that for CS!!

you have to have thick skin to work in there

http://www.islandmix.com/backchat/im...pload/rofl.gif I dont know why that is so funny to me.

Me too... I think that genius! Of course it sure wouldn't help with out hold times.

Surprisingly, it's not too bad at Trans States. Longest ever was maybe 10 minutes.

The obliviousness of everything is still there, and there's a lot of dumb stuff that gets schedules, but they usually correct alot there. We have a couple of schedulers there that when you call, and you hear "Hello, this is _______", I hang up right away and call back a couple of minutes later unless I'm in a good mood. Other skiiers know who I'm talking about ;)

worst ive had is 15 minutes but that was during a storm moving through the new york area. on average maybe 1-2 minutes at the most.

Just a minute or so most of the time at SkyWest...and even at Trans States, I don't think I ever waited for longer than 10 minutes...Gotta get XJet ALPA on that one, boys :D

Put your call forwarding to the crew scheduling number so when they call it sends it back to them and they get to sit on hold waiting for themselves.

That just made my night, very clever. :D:D:D