Anyone else have this problem with logten pro
 

I bought logten pro for the IPad to digitize my logbooks. I got about 30 hours logged and closed the app. When I opened it later all my info was gone! Anyone else have this happen? I've emailed support but no response yet.

I'm hesitant to start over. I've got 8000 hours to log and don't want to invest any more time if it's going to erase everytime I close out.

............

did you save the logbook? I have logten pro and haven't had any issues. there customer support is really good and the should be able to help

Get logbook pro!

Ok maybe this is a dumb question, but how do I save it on the iPad? There's no save button that I can see. The only thing close that I've found is the lock feature

I've never had an issue and it's probably saved somewhere ie. iCloud. They'll get back to you and fix it if there's any problems. Check the forum circuit on their website. Stick with it and you'll be amazed on what you can do with it.

I have never had a problem with it.... I have been using it now for about 6 months and have never lost any data.... Maybe add 3 or 4 flights and close out... then go back in and see if it does it again... if not you are good... If it does, you should email tech support....

Versions 4, 5, and now 6
 

I had logbook pro on my PC and loved it! When I made the switch to a Macbook, I bought Logten Pro version 4. Got suckered into buying LTP version 5 when I couldn't sync my laptop to iphone. When version 6 for iphone was offered as a free update, I figured it would be the same for LTP version 5 on my laptop.

WRONG! Holy smokes, another $99 so I have the ability to sync with my iphone! I feel completely suckered. Didn't have the street smarts to ignore a free update to my iphone app.

Really miss logbook pro.

I find it really annoying that you have to email and wait 48 hours for maybe and email back when a phone conversation could save a lot of frustration and confusion.

Solo email supports sucks no matter what the product.

Pilot logbook software is a pretty small market.. If you wanted more support, the cost would go up a lot.
I have never had to deal with Logten customer support, but I have heard from several that did, that they are very good at getting back to you.

Logbook pro is good with ADPL... Sadly they didn't follow up on updating that program to fit the new line of phones that has been on the market for years.. Can you even buy a palm phone these days??

I think they made some big mistakes changing their structure into yearly fees for everything that you use on there. I also find them quite arrogant towards Apple products. Always making comments about them. Talk about biting the hand that feeds them...

This is exactly why I switched to LTP... I had LBP for years but at some point my file got corrupted so it was unable to sync with the iphone/ipad app. so I switched to LTP but the only complaint I have is that I will never switch to Mac computers (just ipad/iphone) and they do not have a PC version. This is very frustrating, but not something that would stop me from getting it if I had to do it over again. I have found that LTP is easier to use on the mobile platforms. It is also nice to be able to sync between iphone and ipad without using the cloud service. Each has their strengths, but I cant go back now...

According to the NC Software newsletter, APDL will be in user beta testing shortly. It was by far a superior product to anything else even in the old palm and windows 5 versions.
The iPhone/iPad version is being done first. It should kick butt on everything else. IMHO

I made a mistake once and the creator Noah Lieberman actually called me. I gave him access to my computer and he fixed what I did. They're a small group growing so give them a chance. The forums usually have the answers to most questions. It's still the best electronic logbook (IMO of course)

Yep. Pretty much the polar opposite of Logbook Pro's "support" philosophy. Great program and support!

Well for all those who are thinking of investing in Logten pro for ipad, dont. I should have listened to all I read. Instead, I have years of information, completely lost, gone and a company that has no one available to fix the issue. I have been waiting for a call back and nothing. You have been warned (just like I was, sadly I didnt listen), you WILL lose your data, time, and money. Oh and then you will be left at the alter waiting on support. STEAR CLEAR OF LTP...its going to take months to rebuild all this in another program

SenecaII,

I can help you with your issues. Lost data is extremely rare and in most cases your data is stored within iTunes or possibly within the iCloud. It is also always recommended that you backup your data (I can give you details on how to do that). I do not see a support ticket in the system with your name or with any issue similar to what you are describing. Your message may have been lost or not made it to the support site. Questions in most cases are answered within 24 hours, sometimes on the weekends it may take longer but the average response time is about 12 hours. If you reopen a support ticket or give me your number someone will call you.

I have had lots of help from them with fixing issues and the above post (if real) shows they value customer satisfaction. Give them a chance, now with that little plug can I get a free upgrade to the latest version? ;)

Yup. Great support.

I have nothing but good things to say about LogTen. I'm new to the Mac World, and they not only were in touch with me during the set up but helped me with issues with my Mac that had nothing to do with their software.

I started on the IPad with LTP... There's no way to save, but my last entry is always on when I close the program or when it force close.

Overall, I think LogTen Pro is great, but after multiple knowledgebase searches, posts, and e-mails with them over the last year, I'm still waiting for them to make the time and duty limit tracking truly useful for 135 pilots.

C'mon, Jay--what about it?!

Can't you make a smart group for that?

http://i.imgur.com/TDNvN.png

Exactly.. As long as you know how to manipulate LogTen, it's pretty awesome..

The Smart Groups, Limit Groups and Currency Groups were all updated to allow for Calendar Quarters. You should be able to track most part 135 time and duty limits with this new time frame feature.

Bam! Creator'd!

Woo woo!

Ok, I will gladly admit I posted out of frustration above. Im not gonna argue what I believe about the first email not making it on the server:rolleyes:, but they did answer my second one, and the guy was pleasent enough, and willing to try to help. The issue is fixed (for now), and I will continue to use it as I was happy with it (up until it crashed). I am still not thrilled with the fact that there is no one to talk to (you are at the mercy of an email response), but I will give the company the benefit of the doubt this time and see what the future of using it does. The program itself is a great idea, and user friendly (as long as it doesn't crash). I think if the customer service was more accessible to their customers, it would be better, but for now problem is solved, and the company handled itself acceptably.

Well I can tell you I have tried emailing them and they attempt to help, but they don't understand the FAR's so it doesn't help. My issue is all of the last 7 days, 28 days, 6 month, and 12 months as well as the 30 in 7 or any thing including the smart groups look back times are all off because they base ALL of the flying off the ZULU Greenwich Mean time and not the LOCAL time of YOUR location. So for example I live in Hawaii right now flying and the ZULU day begins at 2 pm so all flying prior to that was yesterday, and all flying after 2 pm until 2 pm tomorrow is for today. So what that means is it is not calculating the lookback based on my time zone I last landed at, but rather as if I live in Greenwich and use their day as the offical day. Yes I also have the switch in the settings to log it in LOCAL time, but that is just a LOCAL/ZULU switch for entering it, not what the program uses for the calendar day/calculations for the rest of the groups/lookbacks. It uses the Greenwich local time/day for the lookback and not your actual location calendar day. The only reason I see it so clearly is I am so far off from a ZULU day in Hawaii it is so obvious. For those of you on Eastern time, the new ZULU day is starting at 8 pm at night so if you finish before that, it is hard to notice the error unless you finish at like 3pm and actually lookback to the last day it is looking to see what flights it is using, and you will notice some flights are missing until you reach 8pm at night. They don't get it, and I have not been the only one to bring this issue up with them. There are others who have realized this and posted a question only to have support guys respond with the typical create a smart group crap that does not fix the problem. That was not the problem. The smartgroups are also incorrect becasue of this local time issue. So they just have no clue about the FAR's and don't understand the problem/question. The FAR's use lookback based on where you are, from midnight to midnight of that location for the calendar day/lookback for your legality, and not Greenwich's calendar day, so read the regs logten people! Look it up in the FAR's and fix your program so us 121 pilots can actually use this program. Heck Logbook pro has it right! I compared it side to side and logbook pro was spot on. It is just a nightmare to use that outdated program. Why don't you compare logten to logbook pros lookback times, or flica at the end of the day, and you will clearly see you have a huge error in your logten program all because you won't allow the program to use the current LOCAL (not Greenwich's like it uses) calendar day for the lookback of calculating the times. I have given up and just use it for logging and printing and flica for actual time tracking and lookback for the correct times. Sorry just frustrated. It would be an awesome program if they fixed this. For you 121 or 135 pilots take a look back 7 days and you will realize some flights are missing until it hits 0000Z whenever that maybe based on where you live. Either way it is a nice program for logging and printing professional looking logbooks and helps with applications.

Not exactly. Here's the problem: The iPad version is different, and less flexible, than the Mac version that you took that screenshot from. And I only have an iPad, don't plan on getting a Mac.

On top of that, all the "How Tos" on their website and in the website knowledgebases say that the tracking I wanna do CAN be done. Well, maybe it can on a Mac, but that level of functionality doesn't go as deep in the iPad version. And there's no "How To" for what I need to do from an iPad frame of reference. In fact, Jay's already told me that the iPad version won't do what I want it to do correctly.

Here's the thing: When I go into the LTP setup and tell it that my main role is a commercial pilot, then it should automatically set up the "Radar" screen to track the things that will keep me legal and I therefore care about the most: 1400 hours per calendar year limit, 800 hours in two consecutive calendar quarters limit, 500 hours in a calendar quarter limit, 10 hours flight time in a rolling 24 hour period, and 14 hours of duty in a rolling 24-hour period. These are the things I need to monitor every day on the line.

For what it costs, that should happen automatically, so I can get to work and not spend days trying to figure out how to make it do what I want it to do. I BOUGHT it because the literature said it WOULD do what I need it to do. If there were a trial period, I would have NOT bought it when I figured out that it doesn't work for 135 pilots without a whole lot of thrash, but I didn't have a choice because Coradine doesn't do "try before you buy."

I shouldn't have to set up all those things manually and continually update the current dates in the Limit Group setups to make them work. The new "Start Date" and "End Date" fields in the Limits Group setup make it less painful than it used to be, but it's a piece of computer software, it should be able to do what I'm asking without any trouble at all.

So, I did go in and create those calendar year and quarterly limit groups. Other than having to go in and reset the dates at the appropriate times, they work fine and display the correct number of hours remaining in their respective fields on the Radar screen.

Set up the rolling flight and duty time limits too. The 10 in a rolling 24 hour flight time limit group I set up displays fine on the Radar screen, because there's a "Sched Total" Criteria field I can use when I set it up, it properly looks back 12 hours and forward 12 hours, grabs the time I've already flown, adds the time I've planned to fly tomorrow, and correctly calculates and displays the hours I have left to give. All is well.

The 14 in a rolling 24 hour duty time limit group, though, doesn't work right, I believe because there is no "Sched Total Duty" Criteria in the Limit Group setup like there is for flight time. It can look back and see what yesterday's duty was, but can't properly look forward at my planned duty. Because of that, it doesn't correctly calculate the duty time I have left to give when I enter my next day's projected schedule in the logbook. That's critical for me in my current job, because I'm far more likely to be tight (or over) on duty time than on flying time. I know the information is IN THERE because it tracks my planned rest and duty with the progress bar display in the upper left corner of the Radar screen--I just can't access that info to set up a Limit Group.

Then there's the visual duty limit tracking graphical display. Works OK for the quarterly limits, other than the vertical current day marker is way too far to the right side. The flight and duty limit graphs don't work right at all. The flight time one displays correctly, but the duty time one does not: the hours burned and remaining don't match the Radar screen, and the flight and duty time graphs look identical--they shouldn't.

I've posted on the website and corresponded with Jay, sent him all this info, screenshots, detailed descriptions like this, etc. His response was he'd have his guys look at it. That was many months and more than one update ago. I think wt93205 hit the nail on the head--they don't quite understand what we (Part 135 pilots, anyway) actually need in our crosscheck with respect to time tracking and what we don't.

For example, I'd personally like to delete the "Last 7/28 Days" and "6/12 Months" entries in the upper left of the Radar screen if I could because that's info I don't need or use on a daily basis. I can make a smart group for that if I want it. But I CAN'T delete it to make more room for something I DO use on a daily basis because it's hard-coded to show up there.

Like I said, if it was free, I'd be inclined to work around its limitations. But it's not. For $80 or so, it should be ready to do what I need it to do out of the box. And I think that after I've explained what I need as a 135 pilot in excruciating detail more than once, that Coradine should be a little more responsive, since it's marketed toward 121 AND 135 pilots and I couldn't test drive it before I plunked down my money.

Don't get me wrong, there's a lot I like about this program and I intend to keep it and hope that Coradine makes it more 135-friendly. What I'm asking for here may sound like a lot, but the tweaks to make this much more usable should be straightforward. I don't think that's too much to ask for my money.

Data Not Saving
 

Anyone have any suggestions on why my PIC time is not saving? I've entered more than 4,000 TT - No problem. Working on more than 2,900 PIC and most of it saves, but not all of it????? What gives?

I had as much as 3200 PIC entered a couple days ago. Shut down the Mac for the night. Woke up the next day, turned it on and PIC was down to 2,900.???

Help.

TIA,
LC

Holly thread resurrection…. anybody else having LogTen loading issues? They responded to email on 4/6 that they’re aware of it. Today got an email to update software. Done. Now it’s sitting spinning for over an hour syncing with the cloud…. There’s only 1 years worth of data there…. Been experimenting if I may switch. Looks like I’ll be sticking with LogBookPro which hasn’t failed in 26 years