Did you ask to speak to the Captain? He/she is the one who allows the JS, not the gate agent or some computer system.

YOU DO NOT have to list in the computer to jump seat on UAL. The gate agent was wrong. It works just like it used to.

Had the same "cass isn't working bs" on a mainline united flight a few days ago. The captains called SOC and they said he could let me on the flight if my medical/license was correct, it was his jumpseat. Faced with dispatching a flight with the wrong # of pax, they suddenly found someone who knew how to work CASS.

Well they just gave us(XJet), forms to fill out if we needed to jump seat. Like the guy said paper forms. And we just have to carry copies with us.

Whaaaat? You get home for THIRTY TWO whole hours? Damn, where was I going wrong.

Went to catch a ride on skywest from cvg to ord and the gate people didnt know how to do the new computer system. They filled out a form and said go find a seat. No big deal and CA was ok with it and just laughed.

Where do you go to find that out? PM me if you have to.

I've had some similar issues over the last week or so. Supposedly the being able to list and clear has been fixed from the hardware/software side but there are still some agents who are either unwilling or unable to learn and remember how to do it properly. I carry a few of the forms with me now and anyone I'm jumping with or who is trying to get on a flight I'm working is welcome to one.

Funnily enough, I had an agent pull the "CASS is down" line on me not 6 minutes after having cleared security through the KCM line. When I mentioned that, another agent was able to "miraculously" coax the CASS servers back to life. Gotta love it. I told her next time, not to lie. If you don't know how to pull it up, just tell me and I'll go find someone else who can do it. There is no shame in admitting defeat, only in lieing about it :D