Commuting on United
03-08-2012, 07:40 PM
#13
Gets Weekends Off
Joined APC: Feb 2012
Posts: 549
Had the same "cass isn't working bs" on a mainline united flight a few days ago. The captains called SOC and they said he could let me on the flight if my medical/license was correct, it was his jumpseat. Faced with dispatching a flight with the wrong # of pax, they suddenly found someone who knew how to work CASS.
03-08-2012, 07:48 PM
#15
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Joined APC: Apr 2007
Posts: 3,803
Originally Posted by minimwage4
On a regional FO's salary? Just be like I would have gotten you Starbucks but I fly for united Express. Can you plz help me get home to see my loved ones for 32 hours?
03-11-2012, 08:52 AM
#17
Permanent Weekends Off
Joined APC: Aug 2006
Posts: 660
Originally Posted by OCCP
The agent was wrong. On my commute the other day the UAL agent didn't know how to verify cass in the CAL system, so she just told me cass was down and not working properly. Then I promptly pulled up cass on my phone to show her it was in fact working. The agent was probably frustrated and didn't want to admit he/she didn't know what they were doing.
03-11-2012, 10:56 AM
#18
Gets Weekends Off
Joined APC: Dec 2005
Position: 7ER B...whatever that means.
Posts: 3,966
I've had some similar issues over the last week or so. Supposedly the being able to list and clear has been fixed from the hardware/software side but there are still some agents who are either unwilling or unable to learn and remember how to do it properly. I carry a few of the forms with me now and anyone I'm jumping with or who is trying to get on a flight I'm working is welcome to one.
Funnily enough, I had an agent pull the "CASS is down" line on me not 6 minutes after having cleared security through the KCM line. When I mentioned that, another agent was able to "miraculously" coax the CASS servers back to life. Gotta love it. I told her next time, not to lie. If you don't know how to pull it up, just tell me and I'll go find someone else who can do it. There is no shame in admitting defeat, only in lieing about it
Funnily enough, I had an agent pull the "CASS is down" line on me not 6 minutes after having cleared security through the KCM line. When I mentioned that, another agent was able to "miraculously" coax the CASS servers back to life. Gotta love it. I told her next time, not to lie. If you don't know how to pull it up, just tell me and I'll go find someone else who can do it. There is no shame in admitting defeat, only in lieing about it
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