Originally Posted by Duke990 (Post 1676926)

I've worked the Delta Connection side for 5 years and now I work for CommutAir. The difference in service is astounding. I find our crews are always busting their butts trying to make everything work right, but it's like leading a horse to water only to have it stand there stubbornly not drinking. I'm Dulles based and the ground handling from Air Wisconsin is absolutely abysmal. Trying to get a lav service, commissary, or ground air is an effort in futility. "Hey ops, we need blah blah blah." "Copy" Aaaaaand, then nothing happens until I walk into the commissary area and say we need commissary at gate so and so. Then I walk into the ramper break room and say, "hey guys, this is a Q200, we don't have an APU, we need ground air. It's 90 degrees today." And they look at me like they have no idea what I'm talking about. I won't even get started on the customer service agents "above the wing."

I feel so terrible for the passengers. By the time they get to my plane, they are already ****ed off. I try to make my part of the experience as enjoyable as possible (it is a Dash8 after all) but I can only do so much. I really hope United gets its act together....and soon!

Originally Posted by motormadness (Post 1676905)

It is truly an embarrassment to fly in the UAX system. Period. And yes, United pre-cancels way more Express flights before they'll even touch their own. I get it, but when you're running about 15% more outsourced capacity than your competitors, you'll have a major problem so quickly. United relies on the Express carriers so much for its North American feed. I won't even say domestic because it's not. Anyone one here that works for a carrier that flies for UAX understands. I saw a stat the other day that Delta has around 77% mainline capacity at its largest hub (ATL) while United is like 35% at ORD. Granted ORD is not Uniteds largest hub and is around half the size of the Delta ATL operation, but still. Seeing how ORD has gate capacity issues you would think that number would be higher. I would be interested to see what IAH runs as the largest hub for United.


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Originally Posted by check complete (Post 1676900)

like i said on another thread, nothing sucks like united express operations. I'm skywest and usually fly delta lift and occasionally united lift, i purposely bid avoid united flying. But when i do the difference is profound, i'm pretty sure united can claim victorious in providing the worst customer experience for regional flying. I mean, it's bad enough as it is, but united goes to incredible efforts and really digs deep to make it sickening. I used to try to make a difference, but have given up. I show up and fly, nothing more, i'm not going to give the only effort for a crap product when management has gone to extreme lengths to make flying united express hideous.

There's a cpa running united, cpas running everything, everybody makes money but nothing works. Smisek is running united and is the only major to lose massive amounts of cash while everybody else is making billions!

Like i said, nothing sucks like united!

Originally Posted by Duke990 (Post 1676928)

Somebody must have heard me complaining. Just got word that Swissport will be replacing Air Wisconsin in IAD effective 11/01/14. Here's to hoping things will get better!

Originally Posted by Duke990 (Post 1676926)

I've worked the Delta Connection side for 5 years and now I work for CommutAir. The difference in service is astounding. I find our crews are always busting their butts trying to make everything work right, but it's like leading a horse to water only to have it stand there stubbornly not drinking. I'm Dulles based and the ground handling from Air Wisconsin is absolutely abysmal. Trying to get a lav service, commissary, or ground air is an effort in futility. "Hey ops, we need blah blah blah." "Copy" Aaaaaand, then nothing happens until I walk into the commissary area and say we need commissary at gate so and so. Then I walk into the ramper break room and say, "hey guys, this is a Q200, we don't have an APU, we need ground air. It's 90 degrees today." And they look at me like they have no idea what I'm talking about. I won't even get started on the customer service agents "above the wing."

I feel so terrible for the passengers. By the time they get to my plane, they are already ****ed off. I try to make my part of the experience as enjoyable as possible (it is a Dash8 after all) but I can only do so much. I really hope United gets its act together....and soon!

Originally Posted by Duke990 (Post 1676928)

Somebody must have heard me complaining. Just got word that Swissport will be replacing Air Wisconsin in IAD effective 11/01/14. Here's to hoping things will get better!