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- - United Express (https://www.airlinepilotforums.com/regional/82478-united-express.html)

air101

07-03-2014 05:13 PM

Quote:

Originally Posted by FlyingKat (Post 1677253)

For those of you who enjoy the excellent customer service in GRR, MDT, CVG, and other places United outsourced its customer service from mainline to Envoy, DGS or whoever.....this fantastic plan by Smisek is soon to come to all the UAL hubs as well. According to a 787 CA on the jumpseat last week, the rumor is UAL is going to outsource its entire customer service operation....no kidding...

Wouldn't surprise me... this goes back to the offhanded comments he has made in the past stating that the first actual United employee a passenger will come in contact with would be the crew.

RgrMurdock

07-03-2014 05:35 PM

So the first person a passenger would encounter that actually gives a damn is never?

Judge Smails

07-03-2014 07:22 PM

United Express

You guys are missing the big picture here. At this point United is too big to fail. It's the wonderful byproduct of the merger spree. Seriously. They have ZERO incentive to maintain decent customer service. I hate to say it, but get used to it.

proprunnner

07-15-2014 11:47 AM

Quote:

Originally Posted by Duke990 (Post 1676928)

Somebody must have heard me complaining. Just got word that Swissport will be replacing Air Wisconsin in IAD effective 11/01/14. Here's to hoping things will get better!

You realize why swissport won the bid right? Because they proposed a cheaper bid. You think they're going to work effectively when they will be getting paid even less?

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