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Would have been better to just say we have a technical issue with the plane, and the company will be looking into a replacement plane or re-accomodation. You do have to say something, although I guess if you really wanted to you could make the CSA come down and do an announcement in the cabin.Originally Posted by JohnBurke
They didn't need to know it this time. The captain turned it into a high school drama.
I did that exactly once. Long flight, late in the evening, crew was in danger of timing out due to previous delays. Gate was aware of that but she was screwing around with announcements and trying to change people's seats around, familes sitting together blah blah. I reminded her that we really needed to just get them boarded and go, and she snapped at me about letting her do her job and that timing out was my problem. When the inevitable happened I made her come back down and break the bad news to the folks.
As I walked past the angry mob at the gate enroute to the hotel, I think she realized who's problem it really was.