All those tactics should work. Last month I had 3 emails with Ivette about the trouble with the rf request, on the third email she said “I’ll use this as your request”, vacation was changed. Glad it didn’t take 4 emails
Give her a shout if all else fails

It should say Done not end I’m guessing you didn’t send it. Home reset reset tab

With no home on the phone you can manually move the cursor to the top row by clicking with you finger then reset reset tab

On a computer it’s home esc esc tab

There IS a home button on your phone. You just have to turn orientation lock OFF and then tilt it sideways and all the buttons appear in FOS.