It's that or wait for them to take 10 min to get to the curb side and then find out they aren't going to NYC and cancel on me, thus wasting my time and restarting the process.

If you keep forcing them to do that, Uber will put them in time out.

Drivers must accept 90% of their rides. If they cancel on you that counts towards one of their denials.

When they pull up, get in the car and let them start the ride on their phone. Don't tell them in advance, make them look at their phone. They can only tell when they start the ride.

If they cancel on you after they start the ride Uber really comes down on them for doing that. And you can contact Uber and explain what happened.


If enough pax would do this then the uber drivers wouldn't cancel rides on people.

Take a picture of the offending driver and warn him that on his next airline trip he will be dropped off at a remote taxiway.

You can report them for doing that to you. If I was in your shoes, I'd just stop answering your phone.

I used to drive for Lyft/Uber when I needed extra money. I understand the drivers frustration. Sometimes I would sit in the waiting area at ATL for over a hour and then finally get a ride and it's someone going to an airport hotel. 60+ minutes of "work" for less than $5. It sucks but then there are trips where you earn $200+ in 30 minutes... It all averages out in the end.

I'm surprised at Lyft for their soft stance with the pilot from the article. I would have expected them to terminate their contract with the driver.

They might have done just that, or at least put him in time out. Keep in mind there’s two sides, or customers, in their business model, plus competitors. If they publicly throw their drivers under the bus, new or existing drivers might opt to drive for Uber.