I work for a Delta regional, but commute on AA quite a bit. The difference is night and day. On my last commute, the people behind me paid for Main Cabin Extra, and the FA wouldn't give them more than 1 free drink. The gate agents are all very militant.

When I was working a home based charter job, I would purposely buy Delta, even if it was more inconvenient, commuting out of DFW, because it was a better experience.

They really need some customer service training all around.

But the culture has changed!!!!!!!!!!!!!!!

Just look what a senior member did in regards to floating vacation.

I commute on Delta a couple times a month. I can tell you AA is not even close to their product. It’s also obvious we gave up trying years ago. Heck our CEO doesn’t wear ties and looks like a fat slob on CNBC and company webcasts. It starts from the top. We are competing with Spirit and Frontier now. If you want Nordstrom’s fly Delta...if you want Walmart fly AA.

I fly on AA, usually once a week. I've had a good experience on all my flights. Professional and friendly FAs and pilots.

I was in full uniform and politely asked the gate agent if I could try to fit my bag in somewhere, to avoid checking it. She bit my head off and said "you have to check it sir, and enjoy your free ride".

Yikes.

I’m a legacy AA’er from 2000 hire, it’s UNBELIEVABLE the downward spiral on the customer service vantage point since the hostile takeover.........very much a regional experience, with many MANY first industry job for agents and FAs............we had some youngsters before (of course), but nowadays it no kidding feels like AE of old..........imho...........

Hostile takeover? Your union was on its knees before Doug and didn't listen to those that worked for him.

There are poor attitudes up and down the various seniority lists and from all legacies.

On the bright side, the 10 billion loss decade is over.

You guys are hilarious. I commute and travel like everyone else here. No matter what airline you travel on you will find the amazing employees ...and the horrible ones. You’re kidding yourself if you think one airline is better than the other with customer service. I can vouche for the horrible ones on AA just like the horrible ones on United and Delta. Even Southwest Airlines isn’t an exception to this because I have personal stories about them too.