Originally Posted by
Prettywhacked1
I’m a legacy AA’er from 2000 hire, it’s UNBELIEVABLE the downward spiral on the customer service vantage point since the hostile takeover.........very much a regional experience, with many MANY first industry job for agents and FAs............we had some youngsters before (of course), but nowadays it no kidding feels like AE of old..........imho...........
Hostile takeover? Your union was on its knees before Doug and didn't listen to those that worked for him.
There are poor attitudes up and down the various seniority lists and from all legacies.
On the bright side, the 10 billion loss decade is over.