Going for Great.....thats a joke.
01-16-2019 | 02:49 PM
#1
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Gets Weekends Off
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01-16-2019 | 03:02 PM
#2
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Joined: Jan 2018
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I work for a Delta regional, but commute on AA quite a bit. The difference is night and day. On my last commute, the people behind me paid for Main Cabin Extra, and the FA wouldn't give them more than 1 free drink. The gate agents are all very militant.
When I was working a home based charter job, I would purposely buy Delta, even if it was more inconvenient, commuting out of DFW, because it was a better experience.
They really need some customer service training all around.
When I was working a home based charter job, I would purposely buy Delta, even if it was more inconvenient, commuting out of DFW, because it was a better experience.
They really need some customer service training all around.
01-16-2019 | 05:10 PM
#3
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Joined: Mar 2014
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I work for a Delta regional, but commute on AA quite a bit. The difference is night and day. On my last commute, the people behind me paid for Main Cabin Extra, and the FA wouldn't give them more than 1 free drink. The gate agents are all very militant.
When I was working a home based charter job, I would purposely buy Delta, even if it was more inconvenient, commuting out of DFW, because it was a better experience.
They really need some customer service training all around.
When I was working a home based charter job, I would purposely buy Delta, even if it was more inconvenient, commuting out of DFW, because it was a better experience.
They really need some customer service training all around.
01-16-2019 | 06:32 PM
#5
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Joined: Feb 2006
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From: CRJ, A320
I commute on Delta a couple times a month. I can tell you AA is not even close to their product. It’s also obvious we gave up trying years ago. Heck our CEO doesn’t wear ties and looks like a fat slob on CNBC and company webcasts. It starts from the top. We are competing with Spirit and Frontier now. If you want Nordstrom’s fly Delta...if you want Walmart fly AA.
01-17-2019 | 10:35 AM
#7
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Joined: Jan 2018
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Yikes.
01-17-2019 | 10:58 AM
#8
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Joined: Feb 2018
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From: A320
I’m a legacy AA’er from 2000 hire, it’s UNBELIEVABLE the downward spiral on the customer service vantage point since the hostile takeover.........very much a regional experience, with many MANY first industry job for agents and FAs............we had some youngsters before (of course), but nowadays it no kidding feels like AE of old..........imho...........
01-17-2019 | 11:23 AM
#9
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Joined: Nov 2011
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From: A320 Capt
I’m a legacy AA’er from 2000 hire, it’s UNBELIEVABLE the downward spiral on the customer service vantage point since the hostile takeover.........very much a regional experience, with many MANY first industry job for agents and FAs............we had some youngsters before (of course), but nowadays it no kidding feels like AE of old..........imho...........
There are poor attitudes up and down the various seniority lists and from all legacies.
On the bright side, the 10 billion loss decade is over.
01-17-2019 | 11:37 AM
#10
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Joined: Aug 2018
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You guys are hilarious. I commute and travel like everyone else here. No matter what airline you travel on you will find the amazing employees ...and the horrible ones. You’re kidding yourself if you think one airline is better than the other with customer service. I can vouche for the horrible ones on AA just like the horrible ones on United and Delta. Even Southwest Airlines isn’t an exception to this because I have personal stories about them too.
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