Ther wer a cuple of news stories of these incidents on our flights. Involving crew and pax.
The offending animal i recall was a type most of us ' uninformed' dopes wud put in a class of animal bred for physical and behaviorial traits that make them responsible for half the fatal maulings in the US.
So call them tinkerbell if you want. Most will understand the class with one simple 3 letter descriptor.
Standing at gate i had 'roid boy walk up with abt a 70lb male. Uneutered. His ESA. My FAs were frightened of the animal. Im wondering how i cant bring scissors thru security but this guy and his dog are no problemo?
The duty pilot tells me delta will replace us all before denying boarding to a ESA. ADA and all. I told him if this continues its not a matter of if...but when.
Turns out this event with the pax face had happened abt 6 mos prior. So delta already knew there was a problem.
We have had pax and crew injured by ESA. It was an idiotic open policy that thankfully has had some level of sanity now installed.