Check this out.

http://www.youtube.com/watch?v=yq6YWg3oLU8

I must say a big Thank You to SWA. I traveled this week from ORF to SAN Non Rev. I initially thought mid week travel wouldn't be too bad. 7 legs later and 6 cities I was in San Diego. Each time I got bumped the gate agents worked very hard to try and find me a way West. Not once did any gate agent give me a hard time nor any attitude. I must say the people dept has it figured out and I appreciate all the efforts each agent, FA, and aircrew did to help me get to an important event. Thanks SouthWest, there is a reason you are head and shoulders above the rest in customer service. It's evident on each flight!

Thanks for the kind words. Glad we could help.

It was nice meeting you at DAL, best of luck witht he transition,

Tonka

There's a chapter in the book "nuts" about how the customer is NOT always right. This is a perfect example of why. People who are unreasonable and total pains in the a$$ are not our target customer. We'd be just happy to have them fly with another airline and have them be a pain in their a$$.

Tonka,

You as well. Hope your "observe" flights went well and you made it back to Utah. I only had 3 legs back to BWI and a 5 hour drive back to Va Beach on the return. Oh well, all in all it was worth it and SWA was awesome.

Cheers

That's a great book, BTW!