Quote:
Originally Posted by Full pull
Many people have spent a lifetime building the reputation of FedeEx. Management is squandering that reputation trying to squeeze a dollar. Who's fault that is, I don't know. I just work here and collect my paycheck.
I don't play the game of, "that's the gas they gave me, they have to deal with the consequences". Gas makes my decisions easier.
Also, lack of gas makes the decision making process even easier. You arrive at your destination, or even approaching the area, and you find out you are going to be delayed, held, etc, and you are on min fuel already, then there really isn't much to think about. You are off to the alternate. If there isn't even enough fuel for one turn in holding, there are not many choices you have at that point.
It's not rocket science, it's just probability and statistics, with a bit of luck thrown in. Which is good if you are happy being a second or third rate box hauler, and don't really care what your customers think if the box doesn't get delivered on time. However, if you try to sell yourself as a premier carrier, with premium service, and charge accordingly, then as part of the cost of doing business, then you need to spend the extra money to do it right, every time, to the highest level of probability of success, that is possible. That might include carrying a bit of extra fuel, just in case. I wonder how much was saved with fuel sense over the year, and then blown out the tailpipe with planes getting diverted, extra fuel burned, and packages delivered late, and getting refunded. Let's not forget customers getting ticked off, and leaving for other carriers. What price are you willing to put on good will? Or what cost are you willing to associate with the loss of that good will? It seems that many companies don't care much about good will these days. But they should.
Btw, I did notice the usual "atta boy" email for all the good work, professionalism, and performing at such a high level during the event. No contract yet for you. No real recognition, or respect, for the work that is done day in and day out, but here's your email. Now back to work.