I will say that the company's insistence on not using beverage carts is absurd. They could serve more quickly (fewer trips back and forth to the galley) with less waste, and more safely in turbulence if they used carts like literally every other airline on planet earth.

Airline number 9 for me and I agree with everything else you guys said. They have to understand that customer service is part of the job.

Zap, you know damn well that we can’t use beverage carts at SWA because…..that’s just what they’d be expecting us to do! 😬

🔥👇

Even better…..it doesn’t happen often but we’ll be in some fairly light chop and they call to get the seat belt turned on. GIANT pet peeve of mine.

🔥👇

They tried carts a few years ago. FAs didn’t like them. They probably realized they would need to do their jobs with a little bump.

Just like our passengers didn’t want assigned seats either. They actually prefer open seating…..

it got real bad during the plandemic when they didnt have to serve or sit in JS.
This is the hangover from that. Maybe one day they'll realize they are there to work as well as for our safety.
rode in the back on a 4 hr flight at not once did they do a service cause it was too bumpy. It was smooth 95%of the time.
Good thing it was on a paid ticket so I could fill out the survey including names and employee numbers.
I dont even say it's under an hr if it is so they'll have to do service.
our service is crap as it is, they can sling a few beverages and pretzels in an hr regardless

I was told the cart thing didn’t work because WN decided on the half carts and not the full sized carts. Because of that the shortened wheelbase makes it unstable while pushing and really bad in turbulence. I pulled one out one day and looked at it, it sure seemed shorter than industry standard. I’m sure it was short to fit the -200 back in the day…

Aisle donkey chiming in here....

The carts didn't work for two reasons:

They were half carts that were very top heavy and prone to tipping over.

The passengers supposedly did not like the fact that when you had four carts in the aisle at one time, access to every lav was essentially blocked.

Based on conversations that I've had with fellow flight attendants during and since the half cart fiasco, many/most of us would love to use a full size cart like every other airline.

If you sent that survey in, GOOD FOR YOU! Kinda funny that nowadays many flight attendants are named "Itstoobumpytoserveright" as that's how they introduce themselves. I give them the weather, and let them know if it's light chop expected or what not. If they don't wanna serve, well.... a number of ghost riders riding around these days writing up FA's. Not my problem...

I put in a training suggestion to discuss the FAA definitions of turbulence during the joint session of CQ; types, severity, duration and definitions as well as procedures for each. This would be followed in MT with actual demos in the sim of type, severity and duration as well as a review of what the procedures are regarding the pax, FAs and PIREPS.

Crews as a whole are all over the place when it comes to turbulence and the associated procedures.