Were long carts too long to stow in our galleys? You need to see it from our perspective. Like many here say. We get asked far to often if the ride is bumpy. It has one meaning and it isn't true concern about the rides. It's not just new hire FAs either. Its not my circus. I try to provide accurate ride reports. More ghost riders need to get out.

This has been needed for years and something I have seen across employers. This isnt just one end or the other, but I often feel people mis-judge rough rides across the board.

If FA's can't serve during light chop, there is something seriously wrong with the work group as chop shouldn't have any change to attitude or altitude. Its basically small vibrations.

If they didn’t have to balance a tray full of drinks, they would have a free hand to steady themselves if they felt they were about to fall. But because we like to do things differently….

We have access to the FA manual in our EFB. In it, it gives definitions and examples of turbulence, and what to do if they encounter greater than light. They are not allowed to serve in moderate (duh). Defined as customers drinks are spilling out of their cups.

The manual also lists required PAs!

Interestingly, on domestic flights, FAs no longer make the “do not congregate or form a line at the forward lav” PA. Did y’all know that?

Did not know that and didn’t know they have a manual let alone one that we have access too. Beyond that door they have complete control. I care less how they treat the cattle. Nobody has ever decided to not fly on an airline because they didn’t get their 1/2 can of coke and stale pack of snack mix. I repeat NOBODY picks an airline based on inflight service. If they did that B6 would be the number 1 airline of choice followed by AS and HAL. They have great inflight products. Sorry I digress, I don’t care if they serve. I don’t care if they sit. I don’t care if they make 100 PAs or make none because it doesn’t affect me at all.

Whats more important to the self loading cargo? 1/2 can of coke or the flight actually operating close to ontime? I can only somewhat control one so all the others, I don’t care. Just had a cattle ask me why his bag wasn’t loaded on the plane, thanks for making that available Bob on the app, I listened and looked at his app where it said it got off in Vegas but not back on. I looked up and said “well I have no clue but we are pushing back in about 5, you can stay here or figure it all out in SAN, your choice”. Someone in HQ didn’t think about the consequences of that function, though it is kind of cool I guess.


NO TA NO PA! That’s my mantra…

I swear I’ve seen this guy ^^^^ on one of those “Living the Dream” Lego shorts on YouTube.

🔥👇

Just because you capitalize NOBODY, doesnt inherently make it more true. People can and do pick airlines bases on customer service and inflight. Do they all, surely not, but lots of them do otherwise we would be nothing but a nation full of ULCC's. You should care about the "cattle" as they are the ones paying your fat check on the 5/20 and more than just a 1/2 can of coke, some might want an alcoholic drink. Not all of our flights are 50 min up and downs. I have seen them not serve on 3+ hour flights because the CA decided to tell them a report of light chop half way there. That's not right.

ill fly B6 before WN if the schedule aligns. My family always asks if we're flying B6 when we're going somewhere because it's that much better.

Our service and berating has gotten bad. Hopefully enough people complain itll get changed.

Oh I am not saying your perspective is incorrect. I was just letting you know what the issue with the half carts was.

Yes... full sized carts would have fit just fine in the galley. In fact, the half carts are/were stored back to back in a space designed to fit a full cart.

As for why four carts... That is how Southwest wanted it done. Each of the four flight attendants took out their own cart and used it to serve their respective sections.

You are right... I have never seen anything like it and I know people who were on the committee that was involved in setting up the initial -800 galleys and they were adamant that it was not going to work. Of course, the company thought they knew better than the people who actually had to work with the equipment and within several months, the carts were parked and the trays were back.

I suspect you could serve more quickly and with less waste with full sized carts. And should the company ever get off its rear and sell snacks, the carts would offer storage.
I don’t blame the FAs for not wanting to be out in the aisle with a tray full of drinks if it’s bumpy. What’s the up side for them? They either risk getting hurt OR spilling on a customer.

Im on their side with this one.

Now the constant cringy PAs during boarding…. That’s where they lose me. 😬😵‍💫