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-   -   UAL CEO On Spirit & Frontier (https://www.airlinepilotforums.com/spirit/144931-ual-ceo-spirit-frontier.html)

Bluedriver 10-20-2023 07:37 AM


Originally Posted by Bluesteal (Post 3712128)
Im pretty old now.. i remember being around for a few recessions/downturns. Everytime the legacies get hurt the most. When things get bad, people are just not going to be paying $1k-$1,500 for airfare. Many survey's have gone out throughout the years... product was never really the main thing for the consumer during "bad times" it was always lowest airfare. Most people as they lose their jobs and struggle financially will pay $200-$400 for airfare over $1k

This really wasn't true for the last recession, the biggest in aviation history. The large companies didn't do any worse, and in fact recovered faster and better than the ULCCs/LCCs.

The industry has changed, the airlines have changed. The bottom of the industry is clearly the weakest, both in good times and possibly now in the bad times.

Born2FlyAv8R 10-20-2023 10:11 AM


Originally Posted by Bluedriver (Post 3712744)
You have to read the poster (imposter) name carefully... That comment wasn't from the REAL Bluedriver... :).

​​​

hahaha oh yeah - shoot! You two and your one letter difference names. I think you’re the one that I appreciate 75 percent of the time, or maybe now it’s the two of you 37.5 percent each? Now I have no idea 😂😂😂

todd1200 10-21-2023 06:21 AM

Similar, but interesting analysis here:

https://centreforaviation.com/analysis/reports/us-legacy-airlines-enjoy-a-heyday-while-ulccs-face-margin-pressure-660984

Seems obvious now that they said it, but when an industry faces numerous constraints (shortage of ATC, pilots, airplanes), high margin businesses will do much better than high volume businesses.

In normal times, it may not really matter if you sell 10 widgets at $10 profit, or 100 widgets at $1 profit, but if you’re only able to make a fraction of those widgets, the low cost/high volume model doesn’t work.

CincoDeMayo 10-21-2023 06:42 AM


Originally Posted by todd1200 (Post 3713147)
Similar, but interesting analysis here:

https://centreforaviation.com/analysis/reports/us-legacy-airlines-enjoy-a-heyday-while-ulccs-face-margin-pressure-660984

Seems obvious now that they said it, but when an industry faces numerous constraints (shortage of ATC, pilots, airplanes), high margin businesses will do much better than high volume businesses.

In normal times, it may not really matter if you sell 10 widgets at $10 profit, or 100 widgets at $1 profit, but if you’re only able to make a fraction of those widgets, the low cost/high volume model doesn’t work.

Many of the issues plaguing Spirit cost very little to fix and have been a main point of contention with passengers; service.

Nobody shows up to a Spirit flight expecting 5 star service, but we treat our passengers like crap far too often:

FA having conversations with themselves during boarding, texting, literally sitting in the front seats.

No gate agents to answer questions because the one we have assigned to the flight it standing over the FAs in the plane, waiting to allow boarding.

Attitude. Just way too much attitude from front line employees; no smiles, just attitude.

Still filthy planes. Mainly because there is no oversight or standards on what constitutes a plane that’s clean and ready for passengers. Many of our lavs look like music festival porta potty, and that’s after they “clean it.”

Noisecanceller 10-21-2023 07:45 AM


Originally Posted by CincoDeMayo (Post 3713153)
Many of the issues plaguing Spirit cost very little to fix and have been a main point of contention with passengers; service.

Nobody shows up to a Spirit flight expecting 5 star service, but we treat our passengers like crap far too often:

FA having conversations with themselves during boarding, texting, literally sitting in the front seats.

No gate agents to answer questions because the one we have assigned to the flight it standing over the FAs in the plane, waiting to allow boarding.

Attitude. Just way too much attitude from front line employees; no smiles, just attitude.

Still filthy planes. Mainly because there is no oversight or standards on what constitutes a plane that’s clean and ready for passengers. Many of our lavs look like music festival porta potty, and that’s after they “clean it.”


10000% couldn’t have said it better.

Born2FlyAv8R 10-21-2023 01:06 PM


Originally Posted by CincoDeMayo (Post 3713153)
Many of the issues plaguing Spirit cost very little to fix and have been a main point of contention with passengers; service.

Nobody shows up to a Spirit flight expecting 5 star service, but we treat our passengers like crap far too often:

FA having conversations with themselves during boarding, texting, literally sitting in the front seats.

No gate agents to answer questions because the one we have assigned to the flight it standing over the FAs in the plane, waiting to allow boarding.

Attitude. Just way too much attitude from front line employees; no smiles, just attitude.

Still filthy planes. Mainly because there is no oversight or standards on what constitutes a plane that’s clean and ready for passengers. Many of our lavs look like music festival porta potty, and that’s after they “clean it.”

yup! It takes ZERO effort to smile. And slightly more than that to smile and be helpful. What a difference those two small things would make.

Gators 10-21-2023 02:30 PM

Well said. All the easy fixes would come from an attentive management group. Unfortunately, seems like our management left the building at the end of 2022. Their silence has been deafening. If this merger fails to close, it will get worse as many current employees seek another employer

nene 10-22-2023 07:31 AM


Originally Posted by CincoDeMayo (Post 3713153)
Many of the issues plaguing Spirit cost very little to fix and have been a main point of contention with passengers; service.

Nobody shows up to a Spirit flight expecting 5 star service, but we treat our passengers like crap far too often:

FA having conversations with themselves during boarding, texting, literally sitting in the front seats.

No gate agents to answer questions because the one we have assigned to the flight it standing over the FAs in the plane, waiting to allow boarding.

Attitude. Just way too much attitude from front line employees; no smiles, just attitude.

Still filthy planes. Mainly because there is no oversight or standards on what constitutes a plane that’s clean and ready for passengers. Many of our lavs look like music festival porta potty, and that’s after they “clean it.”

My personal favorite after n JS'ing on a Spirit flight once was gate agent showing up at podium 30mins prior to departure, announcing that there is "something wrong with the airplane, y'all" and then promptly excusing herself behind the gate door for the next 30mins while everyone is at gate wondering if the flight is cancelled, delayed, what did she just say, etc.....

Also reminds me of the Ebola (highly contagious) scare of the Obama years and it was disclosed that an Ebola infected nurse had flown to a wedding aboard a Frontier plane, but it was not disclosed until two days later. Frontier put out a public announcement that proclaimed, "no fear public, EVERY Frontier plane is thoroughly cleaned after each leg so any potential Ebola virus had surely been eradicated"...... anyone in the industry was thinking, sure!

JulesWinfield 10-22-2023 07:45 AM


Originally Posted by nene (Post 3713622)
My personal favorite after n JS'ing on a Spirit flight once was gate agent showing up at podium 30mins prior to departure, announcing that there is "something wrong with the airplane, y'all" and then promptly excusing herself behind the gate door for the next 30mins while everyone is at gate wondering if the flight is cancelled, delayed, what did she just say, etc.....

Also reminds me of the Ebola (highly contagious) scare of the Obama years and it was disclosed that an Ebola infected nurse had flown to a wedding aboard a Frontier plane, but it was not disclosed until two days later. Frontier put out a public announcement that proclaimed, "no fear public, EVERY Frontier plane is thoroughly cleaned after each leg so any potential Ebola virus had surely been eradicated"...... anyone in the industry was thinking, sure!

That’s what happens when everyone and everything is contracted out to the low bidder.

CincoDeMayo 10-22-2023 08:03 AM


Originally Posted by JulesWinfield (Post 3713638)
That’s what happens when everyone and everything is contracted out to the low bidder.

In n Out sells cheap burgers but still manages to pay more for their front line employees because they know it matters to the product and the profitability. Spirit steps over dollars to save dimes. There is zero standards and oversight on our front line employees. We cant even get gate agents to wear a uniform all the time.


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