Um, not their fault? If the system sucks it sucks but no excuse should be made to leave someone behind who showed up to JS 20 minutes prior. I hope a transition can be made to online MyIdtravel listing for JSing.

The process we use at Alaska is flawed. Alaska treats the CSA’s poorly. They are on a timed system where they are disciplined for missed metrics even if the flight leaves on time. I have on several occasions stepped in, shouldered the blame and allowed them to process Non revs/JS....Our management at the mid level is thick and stupid.

This ^^^

I think we’ve all witnessed how much pressure agents are under to get flights out on time. When the process takes 10 minutes and routinely fails resulting in them having to start all over again, it creates enormous issues for the agents.... through no fault of their own. THEY certainly didn’t choose JACS.

Thanks for looking out for us commuters! You folks always treat me like gold.

The last flight from SFO to LAX is on Alaska. I hustled over there and go to gate 10 mins before departure for JS. The young millennial looking CSA says nope, too late. The older CSA, said, of course we can and looked right at the younger one and says "it's the last flight of the day, and even if it wasn't, we don't leave nonrevs and jumpseaters behind when we have the time to still issue them seats. It's the right thing to do". The young CSA got some valuable training, and came off his high horse of power wielding! Good to see some people still get it and care. That older CSA agent will be getting a gift certificate from me!

Nice to hear there are still some good ones out there. Also keep in mind there is a nightly Atlas Air flight from SFO to LAX but it leaves earlier about 930pm. Currently 0530z departure.