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Originally Posted by PDRit
(Post 2744107)
So your argument is pilots can’t be trusted? Pilots love to brag about how brilliant they are compared to other employees. But yet they can’t be trusted to not post sensitive information to social media.
Rumor is the service scores are really low in SFO. Perhaps those boards were to make the SFO pilots aware of how much revenue is in the cabin. We are in the service industry and while we move the jet from A to B, how we as pilots interact with the customers does have an impact. When you forget you are in the service industry you breed the mindset that can have serious negative effect on the bottom line. Circling back to whomever in management thought this was a good idea, they should also be terminated. The information should have been scrubbed for sensitive data and then posted. For instance, it could have used the data without attaching the Apple/Google/Facebook name to the information.
Originally Posted by worstpilotever
(Post 2743692)
Are they still there?
And this is all over frequent flyer websites. Here's one (I've seen it on others): https://viewfromthewing.boardingarea...-deep-trouble/ |
Originally Posted by CALFO
(Post 2743653)
If anything, this incident makes a strong argument for bringing back recurrent ground school, charm school,fuel school, what have you. Those were always great opportunities for the company to pass along quasi-secrets in secure environment.
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Originally Posted by PDRit
(Post 2744107)
So your argument is pilots can’t be trusted? Pilots love to brag about how brilliant they are compared to other employees. But yet they can’t be trusted to not post sensitive information to social media.
Rumor is the service scores are really low in SFO. Perhaps those boards were to make the SFO pilots aware of how much revenue is in the cabin. We are in the service industry and while we move the jet from A to B, how we as pilots interact with the customers does have an impact. When you forget you are in the service industry you breed the mindset that can have serious negative effect on the bottom line. |
Originally Posted by PDRit
(Post 2744107)
Rumor is the service scores are really low in SFO. Perhaps those boards were to make the SFO pilots aware of how much revenue is in the cabin. We are in the service industry and while we move the jet from A to B, how we as pilots interact with the customers does have an impact. When you forget you are in the service industry you breed the mindset that can have serious negative effect on the bottom line.
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Originally Posted by SUX4U
(Post 2744702)
You think how we interact with our customers is going to dramatically make up for some incredibly **** poor service and bad attitudes in our premium cabins that our customers get to experience from inflight? Notice I said “some” not all as there are plenty of great flight attendants here that do a fantastic job. We just have a very inconsistent service standard that is incredibly apparent when flying overseas airlines. I don’t think pilots are going to be the ones to save the day for our customers experience.
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Originally Posted by PDRit
(Post 2744855)
Pilots alone won’t save the day. But pilots along with FA’s and CS will. I think those posters were put in all the employee areas. It was only the ones in flight ops that got leaked. So are the other employee groups smarter or better trained at compliance? I think way too many pilots believe they don’t have to abide by any company regulations. Ever hear guys bragging about how they don’t have to comply with company meal expense rules? The idea that they are untouchable leads to BS like this posting of sensitive info because they don’t believe the disclaimers/rules apply to them. They all believe they can’t be fired and if they are ALPA will save them so they operate in their own world of disillusionment.
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Somebody hurry up and leak the throw down in Denver. Want to see that mugshot if it actually exists.
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Originally Posted by intrepidcv11
(Post 2745039)
Somebody hurry up and leak the throw down in Denver. Want to see that mugshot if it actually exists.
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Originally Posted by Airhoss
(Post 2745056)
I heard it was on the bus? Airport or hotel?
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Originally Posted by Setopbug
(Post 2745070)
Who cares? I moved up two numbers!
No you didn't. |
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