What...
 

Mandatory fun...


Sent from my iPhone using Tapatalk

Pilots did it a few years back after SLI/ISL was done. FAs got contract not too long ago so it’s their turn.

Kind of like charm school/pep rally for FA's. Many will scoff at it, but I don't think it's a bad idea. Many FA's don't know really know much about how the big machine works. If it helps our bottom line and improves the operation and customer experience, I'm all for it. It's already way more than previous regimes did in terms of giving a **** about the product.

But does something like this actually have an impact?

Hard to measure, but I think yes. It’s been “that’s the way LUAL did it” or “that’s the way LCAL did it” since 2010. Putting everyone through a common experience might start a “that’s the way we do it.” Pilots went through it and got 5 hours of pay then bellyached through a dozen FM/FOM revisions. There’s nothing that unifies Pilots like whining.

The comment section for the backstage plan is more entertaining than reading the uniform comments. They seem pretty upset about wasting their time and company money. They’re pretty consistent in saying that the money being spent on uniforms and a pep rally could be better spent providing the frontline employees the tools to provide a quality product such as fixing the frequently broken WiFi and Direct TV, not reducing staffing on international flights, etc. I’d have to agree with them.

At the Captain charm school I attended a couple of months ago, Oscar spoke to us and touched on this Flight Attendant program for 2019.

Basically what I got from him was it’s time to stop holding on to the respective legacy issues and go forward as a single group. And to set the standards of what they want the Flight Attendants to follow with respect to customer service. To get everyone on the same page.

Will it work? Who knows but at least the company is giving it a shot.

Glue some silver string on the sleeves and give Oscar a purple tie, and he’s wearing the new pilot uniform!

Yeah, if it is well executed it might ultimately be worth the $$$/effort in the long run. A little shared experience goes a long ways in building some esprit de corps. Gotta wonder if some variation on the theme will be up for us next though.