Originally Posted by PDRit
(Post 2762895)
Typical mentality from the scab side. It’s not screwing. It’s being a mentor and leading by example. Be the professional in the relationship. I know from your background that’s a foreign topic.
Scab side? Who exactly would that be? Be specific...that is if you have the stones to say it.... |
Originally Posted by Floyd
(Post 2762599)
I have never seen someone take pride in an aircraft refusal or not extending. It is always done with safety or customer service in mind. The pilot group you so casually describe is one that I'm unfamiliar and I've been here long enough to know.
As a side note, the blanket denigration of United pilots over the past week on this message board has been quite telling. Good luck to us all. For those who know and understand what it means to rely on the one beside you in the darker times, well I think you can follow my drift. |
Originally Posted by 757Driver
(Post 2762655)
Literally had an F/O tell me that the Captain told him to sit tight when he tried to exit the cockpit while he said goodbye to every single passenger.
Ridiculous yes, but it did happen. |
Originally Posted by ugleeual
(Post 2762748)
Contract does not agree with you... regardless if the captain or some other reason causes a delay in transportation...
Airport to Hotel** (4-D-1, SBA 69-18) - Field: Depart within scheduled(actual if later) arrival time plus 15 minutes - Downtown: Depart within scheduled (actual if earlier) plus 30 minutes ** If transportation does not leave within 30 minutes of actual block in, you may secure other means of ground transportation to hotel and claim reimbursement |
Last thing I’ll say on the subject: Of the big 4 airlines, who has the worst reputation with the traveling public? United. Hands down. United breaks guitars, Dao, Blossom, yoga pants. Why is that? We fly the same equipment on largely the same routes at largely the same price. It’s because (fairly or not) we as an airline are perceived to be horrendous at customer service and uncaring. Is that the pilots fault? Certainly not. But if a Captain wants to try to move the needle in the right direction and manages to make ONE customer feel good at the end of the flight by warmly thanking them for their business, why in God’s Green Earth are we arguing that they shouldn’t??
|
Originally Posted by Photoflier
(Post 2763050)
Last thing I’ll say on the subject: Of the big 4 airlines, who has the worst reputation with the traveling public? United. Hands down. United breaks guitars, Dao, Blossom, yoga pants. Why is that? We fly the same equipment on largely the same routes at largely the same price. It’s because (fairly or not) we as an airline are perceived to be horrendous at customer service and uncaring. Is that the pilots fault? Certainly not. But if a Captain wants to try to move the needle in the right direction and manages to make ONE customer feel good at the end of the flight by warmly thanking them for their business, why in God’s Green Earth are we arguing that they shouldn’t??
|
Originally Posted by Davedave
(Post 2762954)
Twisted? So you appreciate when crew scheduling says they won’t go beyond the minimum standard to give you an early release from reserve or extra add pay for day off restoration?
Fly the contract. Enforce the contract. Duty days can often exceed the 11-14 hour limits when weather or maintenance becomes a factor. You then think 2 extra hours allowed by the FAR is no big deal? If the company wanted a pilot to extend FAR limits that pilots are allowed to extend, then make a provision in the UPA for 2 hours of add pay for narrow body pilots on multi leg days. Easy fix. Fly the contract. Enforce the contract. |
Originally Posted by PDRit
(Post 2762895)
Typical mentality from the scab side. It’s not screwing. It’s being a mentor and leading by example. Be the professional in the relationship. I know from your background that’s a foreign topic.
|
Captains waiting for all PAX to exit!
I for one try to do my part to help improve the company culture and standards wherever I am, in whatever way I can. Customer service is huge in this industry, like it is in many if not most industries that face the public.
Each airline has its own perceived culture: Delta: You’re clearly number one and the company everyone is trying to be like now. United: You’re lucky to be #2 but your customer service sucks sometimes and you’re on YouTube too often for some sort of buffoonery involving passengers. American: You’re #3 and still living off your faded glory days, the largest airline who thinks of themselves as the modern day Pan Am. But many Americans seek to fly someone else because their experience doesn’t match your self-image. And you taxi too slowly. Southwest: You’re a bunch of cowboys who are always looking for shortcuts to save a few pounds of gas, and you can’t seem to stay on the prepared surface. Fun to fly, but not the tightest safety culture. Obviously these are gross exaggerations, but if I was the CEO of any airline but Delta I’d be doing everything I could to improve performance and customer satisfaction in order to replace #1 with my company. Images and reputations are made slowly over time and broken easily in moments. Retaining customers is a key service metric. As some have said, if I can have an effect on even one or a few people at my level than that’s good business. Fly the folks around and let them see a face of the company when you can and it makes sense. |
How a person, company, organization makes you feel. This is what creates customer loyalty.
It's either in you, or it's not. |
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