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Old 02-17-2012 | 06:20 PM
  #11  
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Originally Posted by oldmako
Great, another pilot who espouses that C2000 is what drove this company into the commode.
It's only Lambourne...just ignore him.
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Old 02-17-2012 | 06:30 PM
  #12  
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Dallas-Fort Worth-based American Airlines has ranked dead last in customer service in the annual Middle Seat analysis of major domestic carriers.

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United Airlines got sacked as well, showing that mergers can create big customer woes. United and Continental Airlines, when combined, scored almost as poorly as American.

The best-performing carrier last year was Alaska Airlines, the smallest among the seven major U.S. airlines. And in a surprise showing, Delta Air Lines scored a big turnaround, placing second in 2011 compared with ninth in 2010.
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Old 02-17-2012 | 07:21 PM
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Originally Posted by APC225
Dallas-Fort Worth-based American Airlines has ranked dead last in customer service in the annual Middle Seat analysis of major domestic carriers.

This content can not be displayed because your browser does not support the Adobe Flash player required to view it.

United Airlines got sacked as well, showing that mergers can create big customer woes. United and Continental Airlines, when combined, scored almost as poorly as American.

The best-performing carrier last year was Alaska Airlines, the smallest among the seven major U.S. airlines. And in a surprise showing, Delta Air Lines scored a big turnaround, placing second in 2011 compared with ninth in 2010.

When you include your major employee groups in a merger and attempt to share the "meal" with instead of leaving them leftovers, you get a much better response. All that comes to mind with UAL/CAL is "let zem eat cake".
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