Delivering Friendly (16:40)
 

They could have saved 3,000 hours of our collective time if Jeff had simply made a 1:40s video saying he apologizes for saying that "labor is not needed for this merger." That they cannot connect the two dots between that statement and lousy labor attitudes is really astounding. Here is a Newtonian MBA maxim: you care about your employees, they'll care about your customers. How this gets lost on the way to the top is a mystery.

They know the COST of everything and the fn VALUE of nothing

ALL they care about is cost! everything else is smoke and mirrors.

Graduate business schools spend a tremendous amount of time talking about how to keep employees engaged and loyal. Numerous case studies of companies where employees were treated good and the companies did well, and those where employees were treated badly and the companies did poorly or failed.

I don't think co-worker Jeff went to MBA school.

For those employees so disaffected that they may not be paying attention, did UAL actually put something out suggesting that we should all be polite and friendly?

A 16:40 video that's part of a mandatory training module. View it or you go non-qual. Pinning wings on a child and giving someone directions to their gate are nice things to do, but going non-qual because you didn't watch it? Why the Feds allow this kind of thing to be required when it waters down appropriate training, who knows.

Employees are there to be managed.

Golfer, Right on target about business school curriculum. Also, you are correct - no MBA. He is a lawyer, therefore his gift of gab. Wondering if he would have had any success in the courtroom convincing a jury, like he does the analysts every 3 months.

From Wikipedia:

>>graduated from Princeton University, A.B. summa cum laude in economics, in 1976, and Harvard Law School, J.D. magna cum laude, in 1982<<

What video again, I think I missed that or I must have gone to make a sandwich during that time...that's the nice thing about this new distance learning, besides getting paid only 1 out of 3 hours..

I didn't think anyone was going to do that training after reading the last email from c-12.