Ok, here's the deal, I really want to know what people think is the best chain for value, comfort, customer service, and points systems. Imho. Marriott has gone down hill in the past two years, and as far as valuing loyal customers such as gold or platinum card holders it stops at the front desk which always forgets the room upgrade or even bottle of water. I've stayed in Marriott for ten years but now staying in Hilton properties I'm beginning to wonder if Hilton is getting better...? Just curious on road warriors opinions...