Originally Posted by
syd111
If it the "united way" I thought that cal people are running the show at flight ops, mx, customer service and flight attendents, then it sounds a lot like the continental way, or just the airline way as I have seen the same type service from dal amd amr.
What he describes is United's view of schedule integrity. AMR's way, DAL's way, or Cindy Lou Who's way, it really doesn't matter.
What matter's is it is simply wrong to leave people at the gate when either down line connections aren't jeopardized or it is the last flight of the evening and crew rest issues are not involved.
Are we in the business of attaining schedule metrics or conveying passengers from A to B with a modicum of service?