Originally Posted by
SpecialTracking
What he describes is United's view of schedule integrity. AMR's way, DAL's way, or Cindy Lou Who's way, it really doesn't matter.
What matter's is it is simply wrong to leave people at the gate when either down line connections aren't jeopardized or it is the last flight of the evening and crew rest issues are not involved.
Are we in the business of attaining schedule metrics or conveying passengers from A to B with a modicum of service?
Agree special tracking with trying to get people from a to b and do my best to have that happen. I just laugh when I hear it is just united from an article from some ****ed off traveler. Again you might calit uniteds view but in reality cal is running a lot of this now.
When it works best is when the mid management gives the agents and the rest tools to work with and the best tool we could have that that has been taken away is communication. United has always been terrible at this when it comes to communicating between divisions, dspt to planning, routing to dspt, csr to pilots, better communication would really help. Remeber when the csr would mention a problem and all we had to do was say hey throw it on me i can make that 10 minutes up no problem.
But once again some of this had to happen before at cal as they seem to be running the show but falling back to our backwards ways.