It is going to take a lot of time and effort by everyone from the top down to change the mentality and behavior at a machine this large.
Kind of like our government! Oh , the irony.
Yes...how ironic. Both are led by Harvard elitist.
Bingo! Give them the tools and procedures to be the "best." If they refuse, won't, or can't after a few tries, show'em the door.
How about this. "Give them the tools and procedures to be the best, and then get the ******* out of the way!"
AND, more to point.....I believe pilots define tools and procedures as an industry leading contract. Give me something to work with other than a CEO's middle finger and apologies from the CPO. I guarantee the goodwill will nearly pay for the contract cost.