Originally Posted by
alfaromeo
You missed the whole point. He left TWA because after bankruptcy they stayed at the bottom of the industry.
After bankruptcy, Delta is second in the industry in a little over 3 years. So, sport, let me know any other carrier that has come even close to matching that record. That's my point. If I said we still don't have a long way to go, that would not be credible, to say we haven't come a long way already is also not credible.
I guess it depends on how you measure it. If size is all that matters, well okay, you make a valid point.
After bankruptcy, TWA went from the bottom of the industry in on time performance to the top... in a very short period of time. TWA also received several J.D. Powers Awards (I don't remember the specifics). We had an excellent product and were winning back many of the customers we lost during the slash and burn days of Icahn and bankruptcy. When Flight 800 went down, it was just more than an airline in TWA's position could handle, IMO. Icahn had sold off most of the assets. And even though the company was making good progress, the finances were still fragile. I don't know if TWA would have ultimately made it or not. But without Flight 800, I think we had some good momentum going. In my opinion, the quality of a company is more important than its size.
So how's Delta doing? Yeah, we're big. But we also have serious operational/customer service problems and we recently were selected as one of the most hated companies. It's not all bad. All of us are trying very hard to make this the best airline on the planet. And I think we will succeed. But I sure wouldn't just evaluate how things are going based solely on our size relative to our competitors.
Originally Posted by
alfaromeo
We all had some other job before coming to Delta and I don't care what it was.
Okay. Maybe you were just using the fact that I worked at TWA as a way to make your point. Even though I'm skeptical, I'll give you the benefit of the doubt on that one. But if that wasn't the case, it would not be the first time one of your cohorts has thrown that in my face. The thing is... I'm very proud of the fact that I worked for TWA and wouldn't trade the experience and the opportunity to learn from some of the finest aviators on the planet for just about anything. I don't consider it a negative at all.