Originally Posted by
Rocketiii
It has been a very obvious degradation of quality within the last two months... whatever the cause. Our service, morale and maintenance in the last decade were not even close to what is happening now.
Take it easy, its not a dig at the pilots. Im sure you werent happy working for a such a mess over the last decade just as CAL pilots werent happy working for the mess before that.
I was attempting to get on a flight to a tropical destination last week. Last flight of the day. There were connecting passengers from Frankfurt who were running down the concourse over ten minutes before departure. The hugged each other, out of breath, and high fived as they handed their tickets to the agent. The agent denied them boarding and gave their seats to some standbys that were standing there at the gate. It was very tense. I was aware of their connection before the Franfurt flight even landed, so I know the gate was aware. That never used to happen.
My wife and I just did a trip to Cancun on CAL passes (IAD-IAH-CUN r/t). From my perspective, the CAL S/A process at the gate was WAY worse than UAL. Maybe I feel that way because it's 'different' than what I'm used to?? At any rate, the lack of flexibility by the csr was troubling. They all seemed to be hamstrung by the info in the computer.... UAL csr's (to me) seem more agile and proactive when it comes to S/A's. I'm sure my sample size is too small to draw any real conclusions.