Originally Posted by AxlF16

My wife and I just did a trip to Cancun on CAL passes (IAD-IAH-CUN r/t). From my perspective, the CAL S/A process at the gate was WAY worse than UAL. Maybe I feel that way because it's 'different' than what I'm used to?? At any rate, the lack of flexibility by the csr was troubling. They all seemed to be hamstrung by the info in the computer.... UAL csr's (to me) seem more agile and proactive when it comes to S/A's. I'm sure my sample size is too small to draw any real conclusions.