I had the exact same experience and explanation. Tried going to Mileage Plus website to claim miles but it wants you to wait two weeks (won't accept the claim). Will keep trying all avenues including writing a letter as described above. The fare was so low I couldn't deviate from my home city (unless I wanted 13 hours in coach). So no deviating, no miles...this system is heading downhill!!
Originally Posted by
The Walrus
The ticket agent, the hostess in the fC lounge and the gate agent all said the same thing. They claimed that the ticket was discounted more than 50% so no mileage. I'll try going through United next.
I've never had a problem with Asiana before, but this ticket was pretty cheap for
fc.