I'm going to nominate the two poor agents who worked my flight from ORD last night. Oversold situation... when I went to get my ID check off accomplished, the poor gal looked at me and said "how do I do that?" I said, you just print off an IBS and then check our names to make sure they match the planned crew list. She said, "Now is that S.O.N/file number to get into that program?" I blinked. Poor thing had clearly been released to the hounds. 15 minutes prior to departure, a call from zone: "How come you guys aren't boarding yet?" I replied, "Beats me!". Out of curiosity, I went up to see the two agents and ask if they were ok. The one looked at me, near tears and said "This is an oversold flight and they just have the two of us working. We are both brand new and have no idea what to do. We've called for help but no one has come so far."

We left substantially late.

Poor agents just set up to fail SO MASSIVELY by some genius manager who put them at a gate with no help.