Originally Posted by
Pilotbiffster
Personally, I think it's a good idea. What's wrong with providing excellent customer service? If this encourages employees to do so, we ALL win .. good customer service means repeat business means more revenue. Shouldn't we be encouraging that ?
Yes, but not with gimmicks brought forth by negative publicity. C'mon...our SYSTEMS, PROCEDURES and LEADERSHIP suck! It's not the worker bees. Whatever money we are "saving" by using Eastern Airlines 1970 SHARES system we are flushing down the toilet as we lose high dollar frequent fliers.
Have you observed how long ONE passenger stands in front of the counter the minute any little thing goes wrong? It's absurd and it never used to be like this. This is a band aid on a hemorrhaging patient. UAL has CANCER. DAL is going to kick our asses while we hand out a few jeeps and cookies.