Doesn't matter if we are busy or not, the "stroll" needs to be mandatory for ALL of us until this gets fixed. It's not the agents fault. Once again, management didn't give them the tools to do their jobs, but then places ENORMOUS pressure on them to get the flight out on time. WE need to be out there taking the pressure off of them by ensuring them that we will make sure the jumpseaters are accommodated.
Originally Posted by
oldmako
The JS program at the "old" United....the one that took an agent about three key strokes and 10 seconds......you know the idiot proof one that only required your ID....that almost instantly spit out a JS card for the Captain....in ten seconds.....that you didn't need to list for..... IS GONE.
BUT, its been replaced by a NEW and improved system! A system that none of the agents know how to use, a system that takes forever and is idiotically cumbersome, a system that requires a form that none of the agents seem have (at least on UALEX) is such a wonderful improvement. Just like SHARES, its all jeffed up!
Show up early, bring chocolate and a smile because all of the agents are already stressed out and ready to rip your head off.
I really love it when the agents look at you with the death rays and point..."go stand over there". WhiskyTangoFox??! Hey captains....how about taking a stroll at the gate 10 mins prior to push if you're not busy? This crap has got to be fixed!