"Personally, I think it's a good idea. What's wrong with providing excellent customer service? If this encourages employees to do so, we ALL win .. good customer service means repeat business means more revenue. Shouldn't we be encouraging that ? "

Wow, can I have more of that flavor koolaid? May I have another?

I will do exactly the same thing the company has done for me the past 8 years. Absolutely nothing till I have my contract!